Business ProfileforCovina Hills Chevrolet

This pertains to the purchase of a ***** Bolt EUV 2023 on March 8, 2024. My experience with Covina Hills Chevrolet has been deeply disappointing and has left me feeling misled and unfairly treated as a consumer. Prior to traveling to Covina Hills Chevrolet, I engaged in multiple conversations with representatives over the phone to inquire about the history of this specific car and its eligibility for incentives. I was assured that the car was new and eligible for all incentives. The website showed 635 miles on the odometer, which their agents explained as being from test drives by customers of the dealership. Upon arrival and test driving, I received the same confirmation. However, just before signing the contract, I was informed for the first time that the car was pre-owned. Being so deep in the process (I already had my financing check from the bank for this specific VIN and traveled from ********* to Covina to finalize the deal assuming this was a new car upon verifying multiple times with their agents over the phone), I signed the contract. But when I asked for the $500 EVGo incentive, they finally admitted (after about a week of waiting and after giving different excuses) that it did not qualify for the credit from GM due to its previous ownership history. Had I been made aware of the car's pre-owned status and its ineligibility for certain incentives, I would not have proceeded with the purchase. The $500 EVGo credit was a significant factor in my decision to choose this specific make and model, and its absence has left me feeling deceived and financially disadvantaged. Therefore, I am requesting that Covina Hills Chevrolet take appropriate action to rectify this situation and provide fair compensation for the misleading information and lack of transparency surrounding the purchase of the ***** Bolt EUV 2023. This could include either honoring the promised incentives or providing equivalent compensation to mitigate the financial impact on my end.