ComplaintsforPlanet fitness
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Complaint Details
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Initial Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
For over a year I have been trying to cancel my membership at this location due to my moving. Planet Fitness will not allow me to cancel and continue charging me. They also auto-renewed me without my consent. I was wrongly charged for the subscription I attempted to cancel multiple times, even being upcharge which led me to dispute the charge of $69. After reporting them for fraud with my credit card company, they have since harassed me for payments to a subscription that I did not request. In addition, once the fraud was disputed, they charged the secondary payment on the account of my debit card. Throughout this entire endeavor, they have refused to allow me to cancel my subscription as well as not reached out to me after reporting the fraud.Initial Complaint
08/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I started using planet fitness on or around August 2022. In Jan, 2023 I notified the Planet fitness that I have a membership from Active and Fit the Company is offering me the Planet fitness and other gym membership for one flat fees . I notified the center I will no longer be paying an extra membership for planet fitness. I was told don't worry we will cancel your membership and put it under active and Fit. Now when I looked at my credit card auto pay in August and called the office they simply apologized and cancelled my membership and did not issue any refunds for previous 8 month of $25 each total of $ 200. I need this amount to be refunded back to my credit card on file without any further delays,Thank you.Business response
09/08/2023
There are absolutely NO existing members by the name of *************************** or ***************************, at the PLANET FITNESS in ***********. We have only past or existing accounts from this location present in our system. Please refer to the appropriate home location of this member for further information regarding their account.Customer response
09/13/2023
************************************************ Planet Fitness location as requested
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.