Business ProfileforOgawa World USA

Do not buy any equipment from this rat infested place. They promise you they smile but as soon as they get your money you're an outsider. They use different third-party delivers to deliver your equipment. The delivery guy called me and said that I could not get white glove service I'm one of the products that I paid for. I called Rick and he told me not to worry about it. The second red flag was when the delivery guy said my delivery would not be in today and I took the day off from work. I ordered two pieces of equipment and they want me to pay for 50 apiece which is $900 because it was already shipped. This is how the scam artists get their money. Don't be scammed don't be a fool stay away from this company is scam artists .

Hi ****,
We're sorry you are not happy with your shopping experience with us. We see that you were refunded per our return policy which is available for any customer to view. When Rick processed your return he stated the return policy with you, and you took no issue with the policy. Rick helped in going above and beyond to make special concessions with the return fees because of the accident made by the delivery company in calling you before they were supposed too. Rick essentially helped in reducing the fees associated with our Return Policy.

As we had mentioned in previous phone conversations, the delivery company is not able to schedule a delivery until they had received the two items you had purchased with us. We confirmed that there would be no issue with the delivery or assembly and that any appointments would be scheduled once the local delivery hub received the item. Unfortunately you were not happy with this. We feel what you mentioned seems unfair and unreasonable considering we satisfied every request you made.

We can assure any customer reading this we are not a scam or rat infested and to contact us directly with any questions or concerns.
Sarah

Ogawa Customer Service
XXX-XXX-XXXX

Sarah,Go tell your rant to the other people you scammed. Is that your idea of above and Beyond? By charging me $450 for an item that hasn't shipped. To all the good people of the world who are reading this right now. Incline your ears to my words. I'm a verified purchaser of two products. I will begin my story in hopes that other people will take heed and listen from those experienced in dealing with this company. I bought a massage for $8200 and a sonic wave vibration machine for $3000. The first red flag was on 12/2/2021. I received a call from an Ogawa third party deliverer XXX-XXX-XXXX @2:40 pm for 3 minutes. The man stated he wasn't able to do white glove delivery for one of the items. Mind you, this equipment is for a 73 year old woman who can hardly walk. This man is telling me that he will leave a very heavy piece of machinery outside so my crippled mother can come out to get it and drag it up to the second story of her apartment. Lets go back to Ricky Smiley. I explained to Rick in the very beginning this was for my mother. He had all the right words and stated how great this machine is for helping those especially those who have a hard time walking. I want to help my mother heal. I agreed and bought both items and he assured me both of these items will be sent by white glove delivery. Lets revisit where we left off.....I explained to the delivery guy how I spent an extra $200 a piece for both pieces of equipment so that they could be delivered by white glove delivery(inside the residence and fully assembled and functioning). I called Ricky Smiley, and told him the situation. He exclaimed that this is a third party deliverer and shouldn't be contacting the customer before delivery. He said he would take care of it. Mind you, I did not cancel my order at this point. I spent over $10K and in my feeble mind (at the time), I was unaware that you still don't get what you pay for. That is a whole different can of worms to all those who are reading this sad, sour story that resulted in a crippled elderly woman not getting a massage chair and vibration machine that would aid her in balance, support, and other needed benefits. (Lets revisit that remark by Sister Sarah....above and beyond you said?????

Second red flag......December 8, 2021 (day after anniversary at Pearl Harbor) INCOMING -FROM OGAWA DELIVERY DESTROYER........1 minute and that's all it took to destroy peoples lives. It was the disgruntled voice of the Ogawa delivery driver (XXX)XXX-XXXX. " Hey this is the delivery driver for the massage chair. Your chair won't be in today." Silence was heard after that. I took off work knowing that I had to be there because something didn't sit right in my gut. He called the day of the delivery to tell me the equipment was not only not going to show up, it also hasn't even shipped. I asked questions as to who?What?Where?When? and why? All he said was I don't know because they use multiple third party delivery companies and that I would have to call them. I explained to him not to show up at the apartment and I want it CANCELLED.12/8/2021 I sent 2 emails to support@ogawa explaining in detail how I want my order to be cancelled. I received two reply emails that they could not deliver to those addresses. You must not want any thing written on paper so that you don't get sued..I see...Ok Ogawa, Sister Sarah, and RickySmiley. I called a few times until I got a call from Rick who tried to convince me that he could square everything away and use a different delivery company to get the equipment delivered to my mom's apartment. I explained to him the calls I received from the delivery guy and no merchandise was delivered. I did what any smart person would do. Give me back my money. Wouldn't you? These scumbags have probably made lots of money by screwing people over with many ($450) transactions pick pocketed from disgruntled customers? Rick stated that the delivery guy should not be contacting customers before the delivery. Well he did and I'm glad he did. Also, I have corresponded with Rick online and saved exactly what he said. the order shipped on 12/2 is now being returned to us per your request we apologize for the issue with the delivery personnel they are not to call and schedule any appointments until they physically receive them- Should we get on Ricky Smiley for his grammar and punctuation? Of course just like Pearl Harbor, they put holes in us and we will put holes in them. Right back at you Rick .Rick's superfluous statement came next. We're going to charge you $450 each piece of equipment that was shipped. Mind you the delivery guy already ratted them out and stated that the order was not shipped. They wanted to take away $900. A reason I came to believe that would benefit my ailing mother this Christmas. Sarah, Rick and Ogawa you are rats and I will make it my mission to inform every soul not to purchase any Ogawa ****************@yahoo.com anyone considering purchasing writte me.Thank you.

Hi ****,
We apologize for the issue and the inconvenience this has caused. We have reviewed this further and the phone number provided is not associated with our delivery service. At this moment we feel this has become driven by ill intentions, and we only want you to be happy. We wish you and your mother a happy holidays and a happy new year.
Best
Sarah

Merry Christmas to all the good people of the world. I never have ill intentions. I only want what's best for my family sand the name Ogawa has left a bad taste and memory for years to come. To spend over $10K with your company can never be looked upon as I'll intentions. What's say you good people of the world who are thinking about this massage chair company. Please send me an email and let's hit Ogawa in the pocket for big bucks especially this time of year. I'm not the type to write reviews, however, this one will ring on your medulla for years to come as you and the whole world read my story. Please email me @ ****************@yahoo.com and I will tell you first hand at the ghetto service Ive experienced while losing $450 to some scum sucking scavengers who have most likely done this in the past. Good people incline thine ears and skip over this company! Please do not buy any Ogawa and let's hit them in the pocketbook from 2021 and beyond. They think they can screw around with customers but if we stick together, we will show them first and foremost who is BOSS. DO NOT BUY AN OGAWA MASSAGE CHAIR!!!!!! They are disrespectful conartists. Check the reviews on Amazon about these scam artists. Sarah has been mentioned before and she has the audacity to say I should be happy to throw away $450 and didn't receive anything because you graced me with your presence??? I was scammed above and beyond. All those reading know the truth. Read my words and then read hers. Who is telling the truth? You be the judge. How about you have a heart give my moms money back? All I'm doing is standing up for a helpless, heartbroken, sick widow who won't be getting her massage chair or other equipment she ordered any time soon. Sarah you have no heart. Your words are empty. A heart would give back the $450 but your I'll intentions are clearly visible for the world to see. We crossed paths and you know your Karma will haunt you for being deceptive and trying to steal extra $ All these words are attached to a heart with compassion, anger at your manipulation tactics which need to be resolved. Good people of the world give Sarah a cal and ask her where is your heart? How many $450's are you going to collect and how many disgruntled customers have you tried to spin with your false conceited self and backstabbing rhetoric ? To what end Sarah????? Good people of this earth stand with me this Christmas and every Christmas and let's hit them in the pocketbook!! Stand with my good intentions of not letting any one of you experience the bad name Sarah and Rick have made Ogawa to be. Is everyone in Ogawa heartless like you two? DO NOT EVER BUY AN OGAWA MASSAGE CHAIR!!!! SARAH and RICK WiLL LAUGH AS THEY POCKET YOUR $450 TIMES THE NUMBER OF PRODUCTS YOU PURCHASE!!!!!!! BUY A DIFFERENT MASSAGE CHAIR!!!!DO NOT BUY AN OGAWA MASSAGE CHAIR!! WE WILL GET THE ATTENTION OF THE WORLD AND LET THEM KNOW THE TRUTH WHICH OBVIOUSLY SARAH CANT HANDLE!!! I wish the world a Merry Christmas and what the hand of the Lord be against all you who take advantage of widows who are poor and helpless. You read these words and they will haunt you for the rest of your life. That $450 you will vomit, you will be cursed as you are a plague to society. Therefore the TRUTH will ring free as I demonstrate the Sword of the Spirit to lay it on you straightforward as you profited by bad business. Bad business will put you out of business. It will shed a light on others path as these words will lay down a path of caution. Others will read this evidence and conclude this person writing this must be in pain for the simple fact that these con artists have provided bad service and tool money away from a family. That $450 will be taken out of your soul and you will be held accountable for your dark, dirty deeds as your simple holiday pleasantry can only be seen as lackadaisical. The truth is truth it doesn't stop and it flows freely from my mouth onto this notepad increasing the % of Ogawa customers to decrease as I have their ears. They will listen this holiday and you will suffer as each potential Ogawa customer reads my truthful review about this horrible, despicable company being run by Sarah and Rick. Don't make things right Sarah just take money that doesn't belong to you and do whatever it is you think is right. Don't you worry about the real world and don't tune in to your customers. Just lie and say what you feel is right but no truth is in you. Spread the word about Ogawa and do not buy a massage chair this Christmas 2021!!! We have to hit them in their pockets!!! The % of profits will go down the more people read this all the way down to the last droplet of ink that is being spread out and l lifted off the screen of your iPhone, tablet, screen to make you rationalize...Do I want to be another disgruntlement customer and deal with this wagon train full of lies and deception?? No you are a smart consumer who listens. I've read many reviews and stayed away OGAWA SUCKS!!!!!