ComplaintsforBerts Mega Mall
Ski Equipment
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a Can-am Ds 250 quad at Berts Mega Mall on 2/6/22.I took it home, realized the plastic panels under the seat were cracked due to bolt torque. I informed the sales man and on 2/16/22 there was a warranty case started with BRP. The store never contacted me because they had my wrong email and phone number, until I contacted them in October 2023. They started a new case since it had been so long and when it was approved they asked me to bring it in. I took it on August 3rd 2023 because they said they had the part ready to install. They said that part turned out to be damaged also. They re ordered the part a few times and they told me all those times the parts were damaged. I picked up my quad in December 2023 to use it and took it back 3 days later.They made me an offer to keep the damaged part and a $500 ***** I declined the offer. Now they are saying I cannot pick up my quad until they replace the fender or I accept the offer they are making me. My quad has been there since August of 2023 and they have received at least 5-6 damaged fenders that cannot be installed, as of now the last part that came In last week was also damaged according to the store. I tried calling BRP my self and they said they only handle warranty issues with the Dealerships. The person that I speak with at Berts Mega Malls name is *****.Initial Complaint
02/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchase a Polaris RZR from Berts Mega Mall on October 4, they had to delivery the vehicle since it was not ready as promised. At the time of my purchased the dealer knew of a stop sale order from manufacture and still made the sale. I was unaware of the potential risks involved and took delivery and invested monies on adding additional aftermarket parts that would not interfere directly with the safe operations of it. I have not been able to enjoy it as it was intended, I have been paying for something that has been stored due to the recall/stop use order for 4 months already. And I have invested close to 15k dollars in aftermarket products and time of nonuse.Initial Complaint
10/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
*************** I purchase a warranty from the dealer where I bought my 2021 ******. They sold me extra coverage insurance and the salesman told me that****** is a new company that they started working with. I bought it last year in October 2021. ***** is a good insurance company and never had any problem issues. These people at Bert's Mega Mall and their service Department are in this scam and are also part of doing a false report on your final paperwork. They are putting false statements to get your insurance declined or are part of this scam. The salespeople and every staff are always saying that people don't put oil and water on their unit and that's the cause of failure. My unit stop turning on because of 2 sensors only and that was the cause of my****** not working. Not 1 time did they mention my ****** had sensors issues. My ****** was in the mud and it turned off after a while when I came out. It had only turned off and the dash said it was a sensor that needed to be replaced. I didn't say nothing because that's not my job and I believe I had insurance. These are my sensor codes *************** which appear on the dash. The Guy from Bert's mega mall service department said that they couldn't find any issues in the ****** and had to ask me permission to go into the engine to see what they can find all they did was dismantled it and don't want to fix it. No diagnostic was issued and they were only supposed to fix the sensors. Should've asked insurance if it was okay to go through my engine. So I didn't worry because I had insurance. I'm demanding for a new****** because my****** never had engine issues. Thank you and I hope to hear back from you guys and hope my issue will be resolved. Email: ******************* Phone Number: (***)-********Initial Complaint
09/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On July 9th 2022 I purchased a 2022************* from Bert's mega mall and I've been having issues with the bike ever since. I took my bike to the 7/12/22 due to a mechanical error I was receiving on my bike. My bike stayed In the shop for one week. Around 7/16/22 I went to pick up my bike, but had to return it ruffly 10 minutes later due to the same issue returning after the dealer claim they had fixed the problem. On 7/28/22 I picked up my bike from the dealer. I notified the dealership on 8/20/22 that I was having the same issue again for the 3rd time and wanted to drop my bike off. On 8/24/22 I dropped my bike off and it's been at the dealership ever since. The dealership is now refusing to give me sales contract and reply to my text messages due to me wanting to explore my options of getting a refund on the bike .Initial Complaint
09/21/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I live a little over an hour away. So I called Bert's Mega Mall and gave them all the info I could over the phone. I currently have a bike I was wanting to trade in. I gave them mileage, my social security, and the VIN# to the trade in. I did this so I could make sure I was all set before I rode all the way down to Covina. They gave me a good number for my monthly payment on the new bike. So I rode down there and to my surprise they said they wouldn't take my trade in because of negative equity. This was absolutely INFURIATING. They said "oh, we can only get so much information on the phone". And I said "this is why I gave you all the possible information I could think of". Absolute waste of time. They did say I could just finance the new bike and keep my old one. That kind of defeats the purpose, doesn't it? Waste of time. Waste of gas. Don't bother with them. They are professional time wasters. It's really unfortunate because I liked the bike. They could have easily figured out how much was owed on my bike when I spoon fed them the info over the phone. The whole trip could have been avoided and I would have understood. What I DONT understand was their mission to waste my time. Absolute garbage. Avoid like the plague.Initial Complaint
08/18/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
There was no sign on the boat we wanted. I felt like we were scammed. At no point did they tell us the exact price of the boat. MSRP on boat was ******** Final loan amount ********* Not sure why or how we paid ******* or where these amounts added up. I know taxes, shipping and freight, but still there was no itemeized breakdown. What we DID sign before being quickly ushered into loan office was a piece of paper and when we saw it again it had been ALTERED! Crossed out and written over. I couldn't believe it. I had the loan officer bring back the sales person and he said he had forgotten to add in some things. By that point we had already signed so much we couldn't up and leave. We were told accessories were ***** and that is what we believed we were getting worth. Our reciept for accessories says ********** Our purchase order has ****** under accessories, meaning they rolled the other ****** into the loan!!!! We asked about the difference and the loan guy said it had to be put like that. Does it though? Most likely not. A scam! As for the loan officer he tried selling us an extended warranty and some tracking device for ****** and said it HAD to be added before we left the lot a few days later for pickup. I called the ****** waranty centere DIRECTLY and a 4 year warranty through them could be added within the next year and was only ******* I told him about the discrepency and he had the nerve to say "I wonder what number you called". It was the same exact number in the back of the boat manual we were given.Initial Complaint
07/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I recently purchased a Suzuki sv650 in Early July with 1 mile on it...took it home started the break in period and at 200 miles less than 2 weeks of owning the bike,the bike shut off and wouldn't start.Had to pay for a tow to my house 4miles cause no businesses were open to repair or look at it.Next day had to pay again to have it towed to a dealership closer to my house 22miles away, then Berts which is 60 miles.Payed a total of 413.00 in tows...****************************** did the diagnosis of the bike and found it was a loose battery terminal not tightened properly by Berts service dept during delivery process.I have provided Berts with all the paperwork necessary for a reimbursement of my towing fees!!Due to negligence!!! I've been put off by them now for a week..please help me get my money for tows!! I should not be responsible for it!Initial Complaint
10/16/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a bike from them a month ago. I finally started riding after getting licensed. And the bike shut off on me while I was riding. I had to have it towed to another dealer and was told by the bike manufacturer (KTM) that Bert's was negligent in preparing g the bike during delivery. They did not tighten the battery tie down strap, nor did they tighten the terminals. This resulted in the bike losing power and shutting off.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
8 total complaints in the last 3 years.
1 complaints closed in the last 12 months.