ComplaintsforCandy Club, LLC
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Complaint Details
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Initial Complaint
09/16/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order on 09/04/2022 from the Candy Club and added a specific inside delivery only request , which I didn't think would be a problem but apparently has been because my order still hasn't shipped ( at least I don't believe it has) I have emailed numerous times and the phone number X-XXX-XXX-XXXX which I have called many times , no one ever answers. My order has been paid in full ******* . Nothing is working as far as getting a response about my order.Business response
09/19/2022
Business Response /* (1000, 5, 2022/09/16) */ Customer reached out a few days after placing the order requesting that the order be delivered inside. Order was placed 9/4, we are closed on the weekends and Monday 9/5 was a holiday. We placed the order 'on hold' 9/7 and awaiting further instructions from customer. We advise the customer they would need to arrange delivery instructions for future orders with their local ***** Hub, and that we would add a 'Signature Required to be delivered in doors' to the label for this specific order. However, as we were approaching the weekend we held the order so that on Monday it would ship with fresh ice to avoid any melting during shipping. The orders have shipped and the tracking numbers have been sent to the customer. Consumer Response /* (2000, 7, 2022/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I expect their response but I feel they should have a better way for customers to get in touch with them (to be able to speak to someone about issues or orders) because with the phone number listed I was never able to get anyone to answer it.Initial Complaint
09/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Candy club did not bother look at my email sent package to worng address and nv heard back can't get hold of any one to fix the issueBusiness response
09/29/2022
Business Response /* (1000, 5, 2022/09/15) */ Our records indicate that customer reached out on Friday 9/9 and was responded to within 2 hours via email. We did not get a response back. Please note we are closed on the weekends. Customer called in 9/14 and spoke to representative, we then corrected the address and a free replacement box was submitted for processing and will ship soon. All orders are placed online - If a customer makes a mistake, we try our best to edit the order, however it was too late to stop the first box. As stated customer spoke to representative and a replacement is on the way! Consumer Response /* (3000, 7, 2022/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) But they fix the issue and re sent the package Business Response /* (4000, 9, 2022/09/16) */ The replacement has shipped and tracking number has been sent to customer.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.