Business ProfileforEVOO Products Company, LLC

Gateway Computer From Wal-Mart December 2022.ACER/GPU: manufacturer of the GATEWAY Computer, has defrauded public selling a Win 11 computer with drivers incompatible with Windows 11. They were unprepared for problems they created for customers. Their support telephone staff were rude, incompetent, uncaring.Note: **** seems to still be the owner of the Gateway brandbut EVOO is doing the ********************* Bmorn Technology is doing the manufacturing, a Chinese national brand.My gateway computer Model GWTC51427 started malfunctioning within months of purchase. Computer: Win 11, OS Build ********** & Experience: Feature Pack 1000.22639.1000.0. MousePad stopped working. MousePad device disappeared from device manager directly following Window 11 update March 2023. I tried in Device Manager: No mice/mouse ******** ****** in Human Interface Devices.Called Gateway phone Support: Only suggestion they immediately jumped to, without any trouble shooting what-so-ever, was to RESET ENTIRE COMPUTER, wipe all **************** which is unacceptable & probably unnecessary. They put me on hold for long time, then hung up on. They had my number to call if we got disconnected: didnt happen. Then went to their web site. Under All Drivers for many of the ************ (including mine) they had only TBD, but at least I could look up my computer.Later, realized, could not use printer, even after reinstalling drivers. Several programs no longer ran properly, even after being reinstalled. I went back today - many months later: Now the computer search for my serial number or for my computer model only says LOADING -unending. (CON-ARTIST trying to not take responsibility!!) Tried to reach their On-line support chat, does not work. Again closed communication ******************** ~****** for computer. Spent at least 10 hours trying to fix their mistakes, ********************artistry. At minimum I need my ****** back & want ****** for my wasted time.