ComplaintsforJT Foxx Organization
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Complaint Details
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Initial Complaint
12/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of Disputed Transaction 12-1-2022 Amount Disputed $197 Store Number/Merchant Name Mega Events ***************** never delivered.I expected a ticket to a conference in *** Nov ***** 2023 I received no location for the conference when I asked. Location was finally posted online in Sept 23 after I disputed the charge. ***** said the charge was made over 120 days ago and closed the dispute, even though the conference just took place a few weeks ago. Location was changed from *** to ** at the Meadowlands on a different weekend and I was not notified of the date/location changes. changed to Nov **** 2023. I am disabled, high risk for Covid, and have no car. I did not buy a ticket to a conference on that weekend in **. There is documentation of poor quality/misrepresentation on the Better Business Bureau website for Mega Events / Mega Success/ ***************. Many dates of contact including 10-9-23 by email.Previous response is I am not eligible for a refund. I emailed everyone on the team:I will wait 24 more hours from the time I hit send on this email to give you one last chance to refund my #venmo credit card charge of $197 for #GlobalNetWorth or I will be filing a complaint with the Better Business Bureau and posting this on all of my social media. You changed the dates of the conference and did not tell me. You said the tickets would later cost $5000-they were never sold at that price-that is misrepresentation. You moved the conference to another state-from *** to **. I am disabled. I live on the West Coast, am high risk for Covid, and have not been doing well with my medical issues. Your team also said I could not resell the ticket, which I did not know when I originally paid for it. No one would reply with the conference location, no matter how many times I asked, and no location was posted until a few weeks before the conference.Initial Complaint
10/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I signed up for coaching sessions on August 29th, with *************. I was informed that I would be contacted by his assistant to set up the coaching sessions.On September 7th, I called and received an email from stating the assistant would be reaching out to me about scheduling the coaching. On September 10th I emailed again expressing my anticipation for the upcoming call. On September 27th I sent an email requesting a refund.I received an apology and was ultimately informed that my request had been forearded over to the **************************** who handles all refund requests.On October 6, 2023 I receieved an email saying I was not eligible to receive a refund but could have the coaching sessions.According to the refund policy outlined by your organization, it states that a full refund would be void if a live event was attended before the expiration of the refund period. In my case, no coaching sessions were conducted, no live events were attended, and the services promised were never delivered. Therefore, my situation does not fall within the conditions that would void a refund. Furthermore, the policy does not explicitly state that a refund is not possible if the services have not been rendered within a certain period. The services have been undelivered for over a month now, which is a substantial delay, and I've opted to obtain these services from a different source due to this delay. Given these reasons, I firmly believe that my request for a full refund aligns with the policy and is justified.Although $5,000 may not appear substantial to the organization, it holds great value for a small business owner like myself. As such, I considered it a significant investment. Regrettably, the experience fell short of my elevated expectations.I would like a prompt resolution to this matter. Thank you for your time and attention.Business response
10/09/2023
Thank you for providing us with the opportunity to respond regarding this matter.
Our Director of ***************** has communicated several times with this client to assure her that we wish to provide the services for which she contracted.
Specifically, we have asked her to work with us to schedule the call at a a mutually agreed upon time. Unfortunately, the client has chosen not to work with us to schedule the coaching.
We sincerely hope that she re-considers and schedules the coaching.Customer response
10/10/2023
Complaint: 20705745
I am rejecting this response because:Due to the extensive delay and lack of communication from your team, I no longer require these services. I have sought similar services elsewhere due to the time sensitivity of my needs.
The substantial amount of time that elapsed before any efforts were made to begin the coaching sessions, and the fact that these efforts only occurred after I initiated contact, speaks volumes. This experience has severely impacted my faith in your organization's ability to deliver timely and efficient service. At this point, I am not confident in your organization's ability to provide me with a satisfactory coaching experience. Therefore, I kindly request that you reconsider and honor my request for a full refund.
Your refund policy states that a refund can be requested within three business days of purchase. However, it took a month for your team to contact me after purchase. I requested the refund after attempts to contact you.
Thank you for your understanding and prompt attention to this matter.
Initial Complaint
09/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On august 31, 2023 I got into a zoom call with ************* who, sent me multiple emails before claiming that he can invest in my business deal. In the call there were more than 150 people connected, which was a surprise, then I was directed to a second call with an employee of ************* who said they were going to invest in my business if I pay $1,000 dollars for the paperwork, but they hide all the truth, after that he sent me to a 3rd call with an accountant who asked me for my credit card information and said that I will receive an email with the disclosures and that I needed to sign that to continue. Then I read the disclosure and didnt agree with the terms and conditions so I sent them an email telling them that I dont agree with their terms and refuse to sign it and told them that I will not be needing their service. I found out they charged me the $1000 dollars without me agreeing with the terms. So I sent them a couple of emails asking for refunds, but they stop answering back. I have sent them multiple emails, try to contact via phone and social media, but they are not answering. The people involved besides ************* (which is not his real name) is ***************************, Director of ***************** of **** Events, *******************, Marketing Coordinator of **** Events. So because I didnt receive a product or service, and did not authorize the charge of $1,000 dollars I am asking for the BBB to intervene in this issue as its considered a SCAM.Initial Complaint
09/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought a workshop at the **************** Event *********** back in 2020. Paid about... 415 dollars ish? Before tax. Event was postponed due to covid. It's been a while since covid has been over... I think They ran off with the money, didn't have an event, and if they did they didn't tell me about it. Been waiting 2 years. I think they are scammers.Business response
10/20/2022
Business Response /* (1000, 14, 2022/10/20) */ Unfortunately, the Hurricane we experienced in Fort Myers Florida has caused a delay in our response to this issue. We are please to this client that his purchase entitles him to attend any of our two day events for the next ten years! The client will be advised of the schedule of these events in the future and we look forward to having him at any of these events!
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.