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Find a Location

TikTok has 1 locations, listed below.

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    • TikTok

      5800 Bristol Pkwy Culver City, CA 90230-6696

    Customer ReviewsforTikTok

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    86 Customer Reviews

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    • Review from Leah T

      1 star

      07/08/2024

      Tiktok is AWFUL and discriminatory against disabled business owners. I only have a ******************* State ID which I can literally use EVEN to apply for loans, credit cards, even register my business! I contacted them about registering a TikTok shop but they said "we don't accept Government State IDs so upload a Driver's License" AFTER I SAID I am terminally ill and cannot drive so I have to use my GOVERNMENT PHOTO NATIONAL STATE ID with my DRIVER'S PERMIT number on it that I got from my STATE DMV. It's the EQUIVALENT to a DRIVER'S LICENSE. They are the most awful company in ******* and are against Disabled US BUSINESS OWNERS. PLEASE DELETE YOUR TIKTOKs and DON'T SUPPORT AN ABLEIST DISCRIMINATORY COMPANY.
    • Review from Samantha H

      1 star

      07/02/2024

      Very frustrating that TikTok coins were not working correctly, contact apple and TikTok on multiple occasions, they refuse to make it right. I tried doing a charge back with my bank and they told my bank nothing happened. How did nothing happen when Im telling you something is wrong with the system. If coins are suppose to double and they arent then something is wrong!!!
    • Review from Maria S

      1 star

      06/30/2024

      Tiktok removed my videos of a watercolor painting of a fox. Despite reinstating my video, tiktok immediately banned it for community guideline violations and banned my entire account from posting, editing my account, leaving comments, and everything. I use this as source of income. I will now have to resort to instagram and ******** again. Absolutely horrible system. Do not use if you are a business and do not use tiktok shop.
    • Review from Braxton D

      1 star

      06/20/2024

      Awful guidelines they lock up my money do not do anything to make tiktok money they throw me violations for unorignal content even though it is mine. Tiktok needs to see some drastic changes
    • Review from Robert F

      1 star

      06/15/2024

      Despite TikTok's policies against harassment and cyber-bullying, enforcement remains a significant challenge. A particular individual has created over 800 accounts to continue their abusive behavior. Every time they receive a violation, they delete the account and create a new one, perpetuating the cycle of harassment. TikTok should IP or device bans, to prevent such individuals from continuously creating new accounts and evading consequences. When these patterns are recognized an provide more accessible human support. Currently, it's nearly impossible to get a response from TikTok's support team, making it difficult to address ongoing issues. Implementing direct human support would greatly improve the platform's ability to manage and resolve such cases effectively.
    • Review from Travis D

      1 star

      06/11/2024

      This application is built off manipulation of the 1st amendment right of those who use it. From white to brown, young and old - we all are subject to subsequent actions that prevent some from being able to feed their families and others just from living a normal life due to mental illness etc. it's sad that a platform that is 'for the people' would be so quick to create restrictions for creators in the public space where others are able to roam free and create havoc or spread ignorance. It shows the true mission behind such a business/platform to be diabolical and potentially harmful to the masses when allowing a continuation of misinformation and delinquency to be spread amongst an already mildly handicapped community in some cases.
    • Review from Herman J

      1 star

      06/10/2024

      Charging to promote your own creativity is insane. What happened to freedom to express yourself at NO cost
    • Review from Infinite C

      1 star

      05/17/2024

      They have an racist algorithm that stops melenated brown skin folks from posting and getting views. They have fake community guideline strikes, while others are actually violating community guidelines but they don't strike them. TikTok is an extremely racist app and it needs to stop. Everybody knows they are racist and selective. TikTok is a horrible experience for Aboriginals. They are ******* and don't Honor free speech from select beings.
    • Review from James H

      1 star

      05/06/2024

      I wish I could give zero star. They are huge headache to deal with if you are a creator or seller. You will wake up to all kinds of violations and suspension, almost daily basis. The only good thing is the videos are fun to watch, so just keep scolling and do nothing else, don't be a creator or shop owner if you want peach of mind.
    • Review from Christopher S

      1 star

      04/29/2024

      No freedom of speech for users. Content creators can just about say anything but I say 1 curse word or use the word Gay in a non homosexual context nope. I noticed that 99 % of my comments dont get published even tho they are completely appropriate. You really have no voice on that platform. Junk.

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