Business ProfileforClutter

I scheduled an appointment to pick up my items at the ********* location and the day of the arrival when we were scheduled and required to pick up between 10am and 1pm or we would be charged an additional fee. We were also told the pick up fee for getting OUR items was $227 and we had to have an appointment prescheduled at least 48 hours in advance. We also had to put in the address AND what type of vehicle we would be arriving in. This was ALL notated when making the reservation so they knew where we where coming from. Day of pick up at 8:50am for a 10am arrival incoming from 4 hours away we get an email that we have to reschedule! NOT ACCEPTABLE as we did not get it until arrival obviously as again we were driving. Upon arrival it was a disorganized disaster! Items are just stacked and put just in plain wooden crates in warehouse poorly organized and not clearly labeled. We were told by young worker well some of our items were "Delayed and just come back when we find them". We said absolutely not as we drove over 4 hours and had to rent a Uhaul at a $40 fee + $1.09 per mile which alone was over $600 expecting ALL OUR ITEMS to be ready and picked up. Called and spoke to *** a manager of location and basically got well sorry but yah they should deliver them for free since we can't find them. REALLY?! To be clear we did not choose Clutter. We had Callbox storage who got sold to Clutter. Callbox was organized and had an actual phone to talk to someone and never lost items! Callbox wrapped and photographed our items upon arrival at warehouse and always knew where our things were. Clutter raised prices and could not do the one thing they were paid and advertised to do - securely store my items. Securely storing my items does not mean losing the largest items in my possession and just saying oops sorry, file a claim and in 5-7 we will determine if we are liable for losing your things. When you don't have a lot, every piece matters greatly! Horrible service!!!