86 Customer Reviews
Review from Lucas T
1 star08/18/2024
This Clutter company is a scam and consistently taking money from all their customers in anyway. When I signed up with this storage company. Its only $52/month and 3 months free. I choose this because It said its free pickup and delivery any time when we needed to any location. Because I think this provide very good value and flexibility and I need to leave the country for couple years for my job, so I use it. Years after years, without changing my plan and their service is the same. They increase the price every year and now its $78 without our agree and braking our contract. But also if we need to take out our stuff from the storage, I need to pay couple hundreds. With they already have my stuff on their hand, i have no choice to keep paying since I am out of the country but i dont want to pay hundreds to get my things out. Leave this company and I encourage everyone goes to class *** this scamReview from Tyler M
1 star08/10/2024
Delayed delivery of my items several times then cancelled one hour before arrival. Awful customer service and poor communication. The company still doesnt understand the gravity of the situation: I had to take off a full day of work to receive my items because Clutter told me to be available 9am-5pm and then they cancel and reschedule delivery without even asking me if the new day/time works. They also poorly convey pricing and have hidden fees. Run from this company!
Clutter Response
08/12/2024
Hello *****,
Thank you for voicing your concerns. While an unforeseen operational incident did impact your appointment today, we are glad our Trust and Safety team secured a follow-up appointment and provided compensation for the unexpected adjustment to your appointment.Our Trust and Safety team will be reaching out through your existing lines of communication with them to follow up and ensure all issues are addressed.
Warm regards,The Clutter Team
Review from Michael A
1 star08/10/2024
This company is a scam. Their website is also deceptive. I booked them for pickup and storage. They were to show up with 2 trucks and 4 laborers. They showed up with 1 truck and 3 laborers and just told me it would have to take extra days. When I questioned why the laborers and trucks would not be as promised on my receipt, they got mad and cancelled the move. Then charged me $200 anyway as a cancellation fee even though I said to go ahead and do it anyway. They blamed it on me having a bad attitude for not just accepting that I wasn't getting what I promised after having blocked out time to meet them there.Clutter Response
08/12/2024
Hello *******,
Thank you for sharing your concerns. You are encouraged to submit a claim through your member portal to resolve this directly with Clutter.
Due to on-site escalation, we had to pull our movers for safety concerns.
Sincerely,
The Clutter Team
Review from Dianne P
1 star08/09/2024
DO NOT USE THIS COMPANY!!!! READ THE BAD REVIEWS AND TRUST THEM ALL!! If I could give a zero I would. under NO circumstances use this company.I will write a more detailed review after litigation. One main point: Everything they do is to pad the bill and ZERO accountability for their incompetence. The movers that showed up r the only honest part of that organization. READ BAD reviews and trust 100% that they are true and ignore all of the company's rebuttals, Those rebuttals are geared to mislead. Trust the complaints. They were called MakeSpace before and now called Clutter. Try getting your items back after they do not complete their end of the contract, ha! Good luck!. High lost and damage rates, LOOK closely at the fine print r/t fees and cost getting items back. The company is a get rich scam, nothing more than to feed into pockets. ROTTEN to the core customer service and resolution. They outsource calls to them to *****..lol, what a joke that experience is. TRUST the bad reports. They lie before and during, litigation will determine the after for myself. I have all the evidence {including an unrelated outside third party who witnessed the horrendous way they responded to my move) I need. READ the bad reviews on all sites and DO NOT TRUST THEM or their seemingly reasonable rates, it's all a fleecing scam.Clutter Response
08/12/2024
Hello ******,
Thank you for voicing your feelings regarding your experiences with Clutter.
Clutter acquired MakeSpace in 2022. Before the acquisition, Clutter and MakeSpace were separate entities.Clutter does its best to be transparent about pricing. All pricing is communicated through the website, clutter.com, during booking. Pricing is also available in the Account Portal after booking.
Your initial pickup was booked as less than half of the total cubic items that you actually needed serviced. While we were able to get an emergency follow-up appointment to accommodate your actual storage needs, you turned away our team midway through the follow-up appointment. Consequently, our team was forced to leave some of your items behind.While we are disheartened to learn that this was an overall negative experience, we are pleased to see that our US-based Trust and Safety team provided compensation through our claims process.You remain in contact with the Trust and Safety team, who are happy to answer any questions you may have.
Warm regards,The Clutter Team
Review from Nellie L
1 star08/01/2024
So as I say what other people I see I'm not the only person. I stored my things here and have had some of the same things happen. Then I went to get my things out and it's like it almost started right off the bat. I got some of my things and they were broken and I was told because I wrapped them they wouldn't pay for them. The straw that broke the Camels back is that they lost enough of my things that it's RIDICULOUS!! I filled claims and only some got approved and at least 9 got denied. What is the point of getting the insurance if they're going to lose your things and don't want to compensate you for things THEY LOST?!! These things are nothing I can go to a store and buy over. Since things are lost in THEIR WEARHOUSE why shouldn't pay me because they're the ones who lost them. One person actually said sometimes they find things years later WTF!! How is that ok and a way to do business, I don't get it. They don't want to give me the amount the things are worth and feel like 150.00$ is ABSOLUTELY NOTHING compared to what my things are worth to me!! In their reviews they only show the good reviews but what about all these? It's atrocious that they lose your belongings and you just get a ridiculous excuse. I'm a bit appalled. What was the point of getting the insurance they convinced you to get if it's not going to be worth anything when they're the ones who are at fault. Now I'm the one who has to wait and see if they find my things or are going to get compensated for what they did. It's ridiculousClutter Response
08/03/2024
We apologize that we are not able to fully satisfy your concerns. For privacy purposes, we cannot discuss the resolution that was provided but can confirm that we did complete a full review and that we met your declared values for several claims. You have already spoken to our Trust and Safety team who is actively assisting you. Please feel free to reach out at any time with questions or concerns you may have.Review from Jessica G
1 star07/24/2024
Do not ship fragile items from Clutter storage. Items that were carefully wrapped and then packed in company storage containers were not returned to me in the same condition. When returning my items, the fragile items were put in a larger box without sufficient padding and with far too much room in the box, making it all too easy for the items to break during shipment. Upon requesting these items to be shipped, I indicated these items were fragile (it is an option provided by Clutter). However, it seems no extra care was given when preparing them for shipment. Furthermore, no warning regarding the insurance coverage or options to purchase additional coverage was provided upon requesting the items to be sent. Therefore, all that is covered is $1 per weight of the box. Quite distressing. I've alerted Clutter to this issue in writing weeks ago. I hope others can avoid this situation and that Clutter will improve their packing and shipping process.Clutter Response
07/25/2024
We apologize you were involved in a claim, for privacy reasons we cannot discuss the details of your claim. Publicly we can confirm it was assessed according to the protection plan. You are welcome to review the correspondence we provided and contact us if you have any additional questions.Clutter Response
07/26/2024
In addition to this, the you have accepted our claim offers and agreed to the terms outlined in each release agreement. You have since violated certain terms stated in the agreement. For help understanding, please reach out to Trust and Safety at Clutter.Review from Julian W
1 star07/22/2024
I wish I had seen this page before using Clutter. Not only did they understaff the move turning what should have been a two hour move into a 6+ hour move, but the moving trucks battery died leaving my items in 100 degree heat for an additional two hours. They have overcharged me hundreds of dollars and have refused to take responsibility for anything instead of offering a $50 refund. I feel incredibly taken advantage of as they knowingly couldve prepared adequately for this beforehand as they were provided with pictures and descriptions of the items that needed to be moved but instead choosing to understaff the endeavor and essentially bill me for the labor that they didnt hire. If Clutter had accurately reviewed the information submitted they would have chosen the right amount of people for the move (which they did not). Total scam!Clutter Response
07/23/2024
Hi ******, We apologize for the level of service that you have received while storing with us. Our Trust & Safety Team has been assisting you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank You, The Clutter TeamReview from Tara B
1 star07/11/2024
Do not use this service unless you're wealthy and don't mind being taken advantage of. I feel utterly scammed into paying not just for storage, but to access my own belongings. To retrieve just 22 items, they demanded $357. If I wanted them to dispose of my stuff, they quoted me a minimum of $800. This is basic household items, not priceless artifacts needing special careI'd probably pay less if they were!Their business model feels like entrapment, using your own possessions against you for profit. Now I'm stuck, facing a minimum $500 bill just to escaperenting a truck and driving there myself. Seriously, if you're considering their services, save yourself the trouble: burn your things instead. It'll be quicker, cheaper, and spare you the feeling of being taken for a ride.Congratulations, Clutteryou got me. Hope you're proud."I'm so sorry you are having this experience." No, no you're not.Clutter Response
07/12/2024
Hi ****,
We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company.
Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner.
Thank You,
The Clutter Team
Review from whitney r
1 star07/08/2024
Clutter is a complete scam. I will have to file a claim with my credit card company. I booked with them because it stated 245 dollars for the move. When I logged into my account. It stated 900 minimum. Of Course I canceled 1 hr right away. Then they charged my account 100 plus the 95 dollar down payment. Of Course I filed a claim with them and they seemed more than happy to take all my money and not issue a refund. Even though they did not do any service. SCAMMMMMMMReview from Ana Maria R
1 star07/04/2024
I had been storing my stuff with this company since 2020 and went to get my belongings this week and to my surprise the items with the highest value were no where to be found. I put in the request about a month ago but no one care to notify me that my items were nowhere to be found. Their employee came out and told me one of them was lost and to call customer service. When I filed a complaint with their trust and safety team they immediately let me know the would be only reimburse me $100, $50 per item. These items were irreplaceable, a painting worth thousands of dollars an a desk that was a gift from my parents. Completely insulting that they would offer me that amount of money and no significant effort in locating my things. What is the point of being a storage facility if you are stealing peoples things? I really am at a loss of words and all I can say is STAY AWAY do not use them you will pay money to have your things stolen. This is clear from all the rest of the reviews on hereClutter Response
07/05/2024
Hi ***, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank You, The Clutter Team
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