Business ProfileforClutter

I was looking for a moving service and was called by clutter. The red flag was when I paid my deposit, the representative, ***********************, created my account but forgot to charge my credit card. when contacted, I submitted my information and required receipt of payment. I advised ****** that I needed to move the first week in July, she suggested July 4 to which I asked where they open on the holiday and was told yes. With that I booked the appointment For the earliest timeslot and prepaid the balance. I have several confirmation emails from ****** repeating the July 4 date as a ago. Last week on June 21, I was contacted by the company and told that they had changed my date to July 5. No one had contacted me in the weeks prior to my move to see if the new date was okay but instead waited until 10 days before my scheduled move to tell me I was moving in July 5 and not July 4 - the date I paid to reserve. My entire move has been built around July 4, it is too late for me to reschedule my helpers and postponing the additional day will cost me more money and poses an inconvenience. Not to mention the conflict of having to request an extension at the last minute to keep utilities on in my name for the additional day. I explained to Clutter that our communication and confirmation constituted contract and by rescheduling my move withoutmyconsent was a breach of that contract and because I was unable to accept their change, I required to be reimbursed for my deposit and the holding deposit, to which they agreed. After sending me an email confirming the refund, Clutter then reneged and changed the terms of the refund stating that they could not refund the hold deposit, despite the fact that Clutter, not me, broke the reservation hold agreement. I am seeking assistance getting the remaining balance the company agreed to reimburse me. I feel that I am being victimized by Clutters unfair and deceptive business practices.