Customer ReviewsforAugusta Precious Metals
104 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Rod S
5 stars07/14/2024
Setting up our gold backed *** went smoothly. The process is completely transparent, informative and satisfied our needs for securing, storing and managing precious metals in the government required depository of your choice. If you are interested in a gold backed *** you need to include Augusta to compare with all other gold companies to see the true differences between them.Augusta Precious Metals Response
07/16/2024
That is glowing praise, indeed, Rod--and we really appreciate it. Thank you for your business. We do things differently from others in the industry and it's nice to know it shows. For one thing, we will be here at the same level of service for the entire lifetime of your account. We look forward to assisting you in the coming months and years.Sincerely,*************************, CEOReview from Eugene W
5 stars07/12/2024
It appears very reliable. Very helpful in setting up my account.Augusta Precious Metals Response
07/16/2024
Hi, ******. Thank you for taking time to let us know the team was helpful and reliable in the setup of your account. It was our pleasure to assist you with this. We look forward to being there for you during the entire life of your account.Sincerely,*************************, CEOReview from Edward M
3 stars06/29/2024
Wow, I was really hoping to open an account with you. I have an old *** account my employer dropped and no longer uses, because they went with another company, with $10,000 in it and was hoping to transfer it to you. I'm looking for a **** gold *** that I can make monthly after tax donations to and after doing research, I really thought I had found the right fit. That is until I visited your website and the chat representative told me I needed a minimum of $50,000 to open an account. Not everyone has $50,000 to plop into a new account. Oh well, so much for trying to start a new *** account with **********************. Guess I'll just keep looking. I gave 3 stars only because everything else I learned about your company seemed worth it.Augusta Precious Metals Response
07/16/2024
****************. We are sorry we couldn't take your order. The minimum of $50,000 is important -- it helps us guarantee the lowest prices in the industry, which includes free shipping and free insurance. Other companies that allow orders of less than $50,000 are likely to charge more than we do and they also sometimes charge for shipping and insurance. If you are able to reach the minimum in the future and are still looking for a gold IRA provider, please let us know. We would like to help.Sincerely,*************************, CEOCustomer Response
07/23/2024
I understand the need to make money. That's exactly what I was trying to do. My account only has $10,000 in it and nothing will ever be added to it. I was hoping to send it to your company and start making regular monthly additions to it so we both would be making money, alas, your company is not made for the little or new guy trying to start building their retirement. I found other companies that would let me start with my $10,000, but their reviews weren't as good as yours. I wanted to invest the entire amount into gold or silver and continue to add to it monthly. Just seems like your company is really missing out on a huge untouched group of customers like myself. I not familiar with your company's business structure and policies, but I think your decision not to allow smaller amounts to open new accounts, is just bad business. Oh well, thanks for your earlier response and good luck.Review from Steven L
5 stars06/28/2024
I have been doing some research on different companies to open up a precious metals backed *** and Augusta by far have been the most educational and transparent about the process.I just finished the purchasing of precious metals through August. Everything went really smooth and seamless. ****** explained everything step by step and guide me through the whole process. They made it very easy and had answers for my questions.Augusta Precious Metals Response
07/12/2024
Hi, ******--and thank you so much for your encouraging words. Thanks for trusting our team. I hope you will consider us to be your personal resource for the entire lifetime of your account. We are here to help.Sincerely,*************************, CEOReview from matthew h
5 stars06/19/2024
Augusta has a fabulous methodology to onboard and educate new-comers (me!) to precious metal IRAs. Every one of Augusta's employees inspired trust and displayed patience and were pleasant to work with. I immediately felt comfortable with them overall and understand why their reviews are positive. I will continue to work through Augusta for all metals related investments.Augusta Precious Metals Response
06/26/2024
*******, it's great to hear you are comfortable with the team here. I believe you can see how dedicated we all are. We love helping people get this advantage for their retirement savings. Call on us anytime--we'll be here for the entire lifetime of your account to help.Sincerely,*************************, CEOReview from Kay N
5 stars05/03/2024
We have recently decided to invest in precious metals and reviewed and investigated many companies. Augusta Precious Metals was the only one who provided an online learning tool for prospective clients. It was in depth and answered our questions as well as educated us on the process. **** was the individual who initially introduced us to the company. He was well versed in not only the process of investing but the need to educate the client. I cant say enough about **** and his professionalism. His demeanor of no pressure and education of the client about the product was the reason why we chose this company. No other company offered this. The other individuals helping us that deserve a thank you were *****, ****** and *****. All highly professional and made the process of transfer and investing simple. I would 100% recommend Augusta Precious Metals to anyone considering diversifying their *** with precious metals. They do not rely on gimmicks or incentives to sell their company just honesty and putting the client first.Augusta Precious Metals Response
05/17/2024
I'm thrilled to hear about your positive experience with our team, ***. Thank you very much for taking the time to share your story. As you know, helping people get the information they need and making the process smooth are our greatest goals. It's gratifying to know that it's working for the benefit of our customers. We look forward to being there for you over the entire lifetime of your account.Sincerely,*************************, CEOReview from Kelly S
5 stars04/16/2024
I just rolled over a portion of my 401k for the second time with Augusta Precious Metals. Working with *** is such a pleasure. Their staff is extremely personable and knowledgeable, and this is so important when making these types of decisions. I truly look forward to my interactions with the *** family. They continue to take great care of me, and I remain confident that I chose the right company to help manage my precious metals investments.Augusta Precious Metals Response
04/23/2024
*****, we are thrilled with your very generous review of the team. It has been OUR pleasure to work with you. Our goal is to remove obstacles to achieving your vision of a smart financial future through these alternative assets. We'll be here to support your account for the duration, so please don't hesitate to call on us.Sincerely,*************************, CEOReview from Jim Z
5 stars02/21/2024
Presentation was very beneficial to me as I had no experience with precious metals. Answered every question I had. No pressure to purchase.Augusta Precious Metals Response
02/23/2024
***, so happy to hear we could share valuable insights with a first-timer like you. It's important to us to provide information without pressure. We hope you'll call on the team to help anytime during the entire lifetime of your account.Sincerely,*************************, CEOReview from James B
5 stars02/20/2024
I am a reasonably sophisticated metals buyer looking for the best home to rollover my wifes modest 401K.We have found it in Augusta Precious Metals. Their online webinar was accurate, informative, and professionally presented.Augusta Precious Metals Response
02/23/2024
*****, thank you for your positive review and for trusting us with your wife's 401(k) rollover. We're glad the web conference served you well. Our team is here for support over the entire lifetime of your accounts.Sincerely,*************************, CEOReview from Gil E
5 stars02/13/2024
People and information are excellent. All questions were answered and very professional.Augusta Precious Metals Response
02/15/2024
Thanks so much for your kind comments, ***. We are fortunate to have built a great team, and we're committed to getting you the information you need throughout the entire life of your account. We are here to help.Sincerely,*************************, CEO
Customer Review Rating
Average of 104 Customer Reviews
Contact Information
Business hours
Today,6:00 AM - 4:00 PM
MMonday | 6:00 AM - 4:00 PM |
---|---|
TTuesday | 6:00 AM - 4:00 PM |
WWednesday | 6:00 AM - 4:00 PM |
ThThursday | 6:00 AM - 4:00 PM |
FFriday | 6:00 AM - 4:00 PM |
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.