ComplaintsforPower Property Management Inc

• Initial Complaint

  04/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I recently relocated to **************, ** and moved into an apartment managed by Power Property Management. Almost immediately my complaints about the living conditions were ignored and multiple written concerns about my safety were completely ignored. Another tenant in the building began threatening my safety and vandalized my car on two separate occasions inside the building's locked garage. Despite multiple requests for help, PPM did nothing to communicate with me, protect me or provide a solution. I ultimately terminated my lease after 3 months and paid for all 3 months in full. Even though PPM was negligent for weeks while my life was in danger, and while I was victim to two separate felonies committed to my property at their building, I only asked for the return of my security deposit and a mutual termination of the lease. They continued to ignore my requests and then delivered a bill totaling more than $24,000 which includes the remainder of the lease, keeping my security deposit, and fabricated charges for cleaning. I requested to be present at the move out inspection and was never invited. The unit was not advertised until more than a month after I moved out and they are not making any attempts to fill the unitinstead they are trying to take full advantage of me in this situation. Their negligence has caused thousands of dollars in expenses for me and my family and I am still without a home. My lease was broken by their actions and they have since violated multiple California Civil Codes.I am a very reasonable person and despite incurring all of these expenses and emotional distress, I am only asking to be given the opportunity to find a safe place for myself to live. PPM is using their power to intimidate, bully and take advantage of me, as I suspect they are doing to customers and tenants across the city. I'm alone out here and would appreciate help from the BBB so that I can be safe from the actions of PPM. Thank you very much.

• Initial Complaint

  11/27/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  This is a property management company who has illegally held my deposit, without providing an itemized list of deductions, for several months after the termination of my tenency. My lease ended on 7/31/2022. They claim that they cannot return my deposit because my mailing address is now in the **************, and they quote "dont mail out-of-the-country security deposit checks." There in nothing in my lease which releases them from the responsibility of returning my deposit if I move abroad. Also, it only costs a few dollars to mail internationally, much less than the $899 they are withholding. I have been in email contact with them on multiple occasions, with my primary contact being ************. And while Mr. ****** says they are working on it, my last contact was on 10/25/2022, and as or writing on 11/27/2022 I have received no indication that they have sent they check. Furthermore, they have committed fraud by claiming to have returned my deposit to me by sending it to my old address. This is the address of the property leased, which I must have vacated as a condition of the return of the deposit. They thus knew I would not be able to recover the check and that this was not a valid address for me. Their actions have been in bad faith, clearly attempting to use my out-of-country residence to pocket my deposit and not fulfill their legal obligations.

  Business response

  01/05/2023

  Business Response /* (1000, 5, 2022/11/29) */ Contact Name and Title:*********- Sr. Manager Contact Phone: ************** Contact Email: *************************** Attached is a pdf copy of the *** that was returned. When tenant does not provide a forwarding address the law states that it must go to the last known address (where most people do mail forwarding). If ******** provides a forwarding address we can put a stop payment and reissue to the new address. Thanks. Consumer Response /* (3000, 7, 2022/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I tried contacting ****** with my address. He insisted that I had to provide a US address. I asked him to explain why, as my lease expressed no such condition for the return of my deposit. He has never responded. They'll never say that they are trying to steal my deposit, but their actions speak louder than words. Once I made it clear that I don't live in the US, they couldn't even be bothered to keep up the facade of trying to fulfill their obligations. They just ignore me, confident that I can't touch them from here. Business Response /* (4000, 15, 2023/01/03) */ *****, his whole grip is demanding that we pay extra to mail his check overseas. We finally decided to do it. It was mailed out with a tracking number. This case is closed in our books.

• Initial Complaint

  08/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On July 4th approximately 2am, water started leaking from our bathroom window, bedroom window and bedroom light. The water from the bedroom light leaked on our brand new bed and didn't stop for hours also causing the light to spark and stop working. The water was a brown color with a foul odor. I asked Power Property to reimburse the damages to which they have ignored my requests. I asked they reimburse or discount my rent to which they also have ignored. This incident ******************************************************************* stress from the situation causing stress ****************** Power Property came to access damages and to repair to which they never showed when they said they would and still have not repaired or communicated.

• Initial Complaint

  12/26/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  12/14/21 My partner and I paid 2 transactions of $45 for rental application fees. A response is supposed to be given "24-48hrs" if approved or denied. I called numerous times spoke to "Sephora" she's front desk. And ******* who is the "manager" in charge of my applications. ******* never followed up with me. I'm the one who is calling to follow up. I spoke to **** who is her boss and he basically said I can get a refund go look at another property and transfer the application to another unit. My family and I have a move out date of Dec 31st. Now we might have to rent hotel rooms and get a storage unit until we find a home.

  Business response

  02/08/2022

  Business Response /* (1000, 5, 2022/01/11) */ From what I understand and can recall from speaking with ****** was that we had a few application prior to hers and that we are waiting to hear back from other applicants. The approved applicant that did move into that unit did indeed apply before ******. From my conversation with ****** we are also requesting a second form of government ID to upload to the application so if she does get an opportunity for her application to be reviewed it would be completed. What I did explain to her was should the unit no longer be available we can use her application for any other property on our website. She then decided to no longer move forward with the application process and requested a refund of both applications in which I did so right away. Application Refund timeline : ****** call at 12:19pm - We spoke for about 2:03 min She requested a refund during the call Refund processed at 12/30/XXXX XX:XX PM Added Credit Card Receipt Remarks Payment refunded on 12/30/2021 - ************* Consumer Response /* (3000, 7, 2022/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I've reas the response from Power Property management I am in utter shock. Justice did NOT let me know "right away" as she has stated she did. I had also emailed her to try and see if I got a response from her. I emailed the company December 16th. I also emailed Justice directly after reviewing NO Response on December 21st. Please see the attached emails I have provided. I didn't get a response from her letting me know the unit was being occupied until December 29th. I originally applied December 14th. My issue was not that I didn't get the unit. I needed a response so I don't waste any more time waiting for no reason. Justice guaranteed me a response and never fulfilled that commitment and I was never able to get a hold of her. I heard back December 29th. I emailed her back regarding another unit. I once AGAIN did NOT hear from her. That's when I decided to call and get a refund. The refund was processed. Money was never the issue. The company cause us to get extra storage fees and having to take my newborn to sleep at my moms couch. My son shouldn't of had gone through that if the company simply did their due diligence and avise me sooner to try and get another unit. What the company is promoting is NOT what they are providing. FALSE ADVERTISEMENT. I decided to file this complaint so other families do not have the same issue. Please see the Yelp reviews provided. There are others having the same issue. An apology would be very well deserved from your end. However, I rather make this matter known and hopefully make some changes that will benefit future clients. Business Response /* (4000, 9, 2022/01/25) */ ****** ********, Hope this email finds you well. Our efforts uphold our standard of efficiency and prompt response to each application is very important to us. We apologize if it's not handled at the highest standards. Our application process is only as good as our response from our verification source is provided through your rental application. This may or may not have affected the timing of response for your application. However, this is part of our steps that we can take and ensure that all our tenants meet the building criteria. Before each application begins, we outline all the information that is required for each applicant in order to be complete. This also could have had some delays on your application should the incorrect documents be provided. Lastly if there are any applications that were submitted prior, that could have also caused some delays. While your ultimate concern is a timely response, we can assure you that we will continue to improve our team on doing so. Would you kindly confirm that the processing of your application refund has been fulfilled to both applicants? Kind regards,

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩