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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed an order with this company not a huge amount but $200 is a lot to me. At the checkout it dates delivery via UPS ground. The package was sent via DHL via USPS got lost and returned to sender. I emailed Skims for help they said to contact UPS? How can I contact UPS when they must have looked it up and never used UPS. It's pretty ridiculous now I have to wait for a package to be returned no real answer from them just out $188 thanks Skims customer service zero out of 10 another customer lost.The least you can do is actually read an email correctly dishonest company makes it impossible to use as you don't know what shipping service they are going to use it's a gamble with your money to if your actually going to get the product.Business response
12/30/2021
Business Response /* (1000, 5, 2021/12/09) */ Customer has been completed refunded on Dec 2, 2021, 12:37 pm. No more refunds can be issued.Initial Complaint
11/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Order was submitted without allowing me to confirm shipping address. When I tried to contact the company they told me there was no way to assist me and that my package would be lost. There is no way to call customer service.Business response
12/30/2021
Business Response /* (1000, 5, 2021/12/09) */ Order was placed to the wrong address per the customer and shipped with tracking: ****************** Refunded customer as customer confirms non receipt.Initial Complaint
10/15/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order with skims on October 8th, 2021 and My order was scheduled to be delivered to my apartment on October 14th. I get an email saying the package was delivered on October 13th. I was home all day I never seen the package. I called UPS to file a claim and told them my order says delivered but I didn't receive it. It's either lost or stolen. I was unaware that skims does not have insurance on shipping. I was told to check my leasing office. My leasing office didn't have the package and neither did my neighbors. I texted skims customer service on the website on October 15th at 5pm stating that I didn't receive my order and I didn't get a respone back. My order number is SBXXXXXXX and my tracking number is ******************.Business response
12/03/2021
Business Response /* (1000, 13, 2021/11/15) */ CUSTOMER ISSUED A CHARGEBACK. CUSTOMER DID NOT REACH OUT TO CS> CUSTOMER HAS TO CANCEL THE CHARGEBACK FOR US TO ISSUE A REFUNDInitial Complaint
10/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Skims claims they shipped my order I was home all day and found a lovely ups tag to pick up my birthday order on 10/1 I went multiple times to the CVS drugstore they are claiming they delivered to and it has never been there it's now 14 days later of maybe we can help waiting and nothing they have no problem hitting my pay later account twice out of 4 payments and the nerve to not send product I want my money back this is a scam ! I'm seeking legal actionBusiness response
01/12/2022
Business Response /* (1000, 11, 2021/11/15) */ CUSTOMER HAS BEEN REFUNDED. NO MORE REFUNDS CAN BE ISSUED Consumer Response /* (3000, 13, 2021/11/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because I'm still waiting on a package that doesn't exist Business Response /* (4000, 15, 2021/12/09) */ Customer has been completely refunded on 10/4. The transaction was canceled. No more refunds can be issued for this order. Consumer Response /* (4200, 17, 2021/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are unfairly treating clients and making up package numbers that don't exist it's wrong she's about to be a lawyer I'm pursuing thisInitial Complaint
10/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made a purchase on 9/27/21 and followed the tracking closely as I needed it for an event. The package was shipped on 9/29/21 and then reporting as delivered on 10/2/21 and listed as received to package locker. It is not in any package locker, I checked with my building management and attempted to file a claim with UPS but the package is not I cannot reach anyone from Skims customer service. My event is tomorrow and I am out $80 and I do not have the garment I need for it. Order number - ********* Tracking number - **************************Business response
02/16/2022
Business Response /* (1000, 5, 2021/10/19) */ Refunded customer in full for the lost package today 10/19. No more refunds can be issued.Initial Complaint
10/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My special needs child made a 196$ purchase I caught it in ten minutes I've been asking for a refund and to cancel for 5 days with a our systems are down if we can help you we will please be patient , no I want my money back there is NO product here and you have my money KIM skims rhymes without scamsBusiness response
01/12/2022
Business Response /* (1000, 5, 2021/10/19) */ Order was refunded in full as it was delivered to a wrong location on 10/14. No more refunds can be issued. Consumer Response /* (3000, 7, 2021/10/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because they are still selling goods and mailing them to other addresses or claiming to they don't deliver they just take they are stealing from millions it's a crime Business Response /* (4000, 11, 2021/11/15) */ ORDER HAS BEEN CANCELED AND REFUNDED NO MORE REFUNDS CAN BE ISSUED Consumer Response /* (4200, 13, 2021/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because I was sent on a wile goose hunt and given gps locations to pick up a package that doesn't exist . I stand by my claim they are theives.Initial Complaint
10/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a dress from skims they said it was delivered it was not said they where going for refund me it's been 7 days no refund and I keep texting them and no answer from themBusiness response
02/16/2022
Business Response /* (1000, 5, 2021/10/19) */ Customer was issued a full refund for the order on 10/2. No more refunds can be issued.
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Customer Complaints Summary
307 total complaints in the last 3 years.
133 complaints closed in the last 12 months.