ComplaintsforBlock Advisors
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Complaint Details
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Initial Complaint
03/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Block Advisors did my 2023 taxes. There is a mistake and I have a question on another issue. To view the 2023 tax prior to filling, I paid. The person I sat down with to do my taxes, *************************** has not responded to multiple emails and texts. I called and she agreed we would talk on 3/22/24 at 11:00. I called and she did not pick up. It was agreed to talk 30 minutes later and I have been stood up again with no communication from her after I called and texted.During our face to face meeting on 3/12/24 she mentioned her intent is to build her clientele at Block Advisors and take them with her when she leaves Block and that Block is an awful place to work for. My wife and I were surprised by this unprovoked admission within the first 5 minutes of meeting her.Initial Complaint
05/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
H and R has let fraud happen on my account and let someone take out a loan in my name and has yet to rectify it or give me a response back as the loan keeps growing and collecting interest and it's not in my name. An employee allowed this happen this to happen and it has not been fixed. I live in ******* and the person who took out the loan lives in **********. The employee typed in the wrong social security allowing the fraud to be completed.Business response
06/21/2022
Consumer Response /* (2000, 13, 2022/06/21) */ Good Morning, I have been in contact at with their upper management and they have fixed the problem.
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.