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Find a Location

Chevys Fresh Mex has 34 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Chevys Fresh Mex

      5660 Katella Ave #100 Cypress, CA 90630

    • Chevys Fresh Mex

      701 N San Fernando Blvd Burbank, CA 91502

    • Chevys Fresh Mex

      1730 Travis Blvd Fairfield, CA 94533

    • Chevys Fresh Mex

      1919 Douglas Blvd Roseville, CA 95678

    • Chevys Fresh Mex

      24 4th St Santa Rosa, CA 95401

    Business ProfileforChevys Fresh Mex

    Restaurants
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Licensing:
    On 12/31/2017 BBB confirmed that Chevys Fresh Mex had not obtained a necessary license from Dept of Alcoholic Beverage Control. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.abc.ca.gov - 6195254064

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers Mexican cuisine. 

    Business Details

    This is a multi-location business.

    Find a Location

    Chevys Fresh Mex has 34 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Chevys Fresh Mex

        5660 Katella Ave #100 Cypress, CA 90630

      • Chevys Fresh Mex

        701 N San Fernando Blvd Burbank, CA 91502

      • Chevys Fresh Mex

        1730 Travis Blvd Fairfield, CA 94533

      • Chevys Fresh Mex

        1919 Douglas Blvd Roseville, CA 95678

      • Chevys Fresh Mex

        24 4th St Santa Rosa, CA 95401

      Headquarters
      5660 Katella Ave #100, Cypress, CA 90630
      BBB File Opened:
      2/9/2015
      Years in Business:
      28
      Business Started:
      11/1/1995
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • Real Mex Restaurants
      • RM Chevys LLC
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/28/2024

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      This establishment messed up on our food that was delivered to our home. The food was a disgrace to the point we all got sick and some of the items werent even properly cooked or packaged. We spoke to the manager three times who promised to refund our money and treat us back to the restaurant for which we declined to return to the restaurant we just wanted our refund I have reached out to this establishment three times speaking to the same male manager him guaranteed and promising our refund. Here it is June **************************************************************************************************** off the phone. I want my money back because that was a disgrace and for him to be a manager and lie and act like hes going to do something it really does it really is irritating. This establishment needs retraining better cooks and a better management staff. This is the location in ********** **********

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Joni B.

      1 star

      07/18/2022

      What a joke!!! Attempted to eat at Chevys in ***********, **. The customer service was less than poor!! We are fairly regular customers, but this was unacceptable customer service!! Server did not acknowledge that wed even been seated. When, she finally noticed, she brought us tiny broken pieces of tortilla chips and salsa (which we questioned), then, ordered our food and beverages. Order was served incompletein several ways. No server to be foundto remedy this, either. We asked to speak to a manager, and she said that she had just walked into a mess, herself. That says a lot!! It sounded like one fire after another!! The manager said she had worked 15 hours, the day before, because they are so short-staffed. She actually admitted to running out of tortilla chips, thats why we were served all broken chipsscraping the leftover broken chips, from the bottom of their warmer!! We couldnt believe what we heard!! We walked out, without touching our meal. ChevysIf you dont take care of your customers, they will not return, and, then, there will be no restaurantbut FIRSTyou have to take care of your employees!!! They are doing their best, but you cant retain customers, at this level. This used to be one of our favorite places to eatbut, we wont be returning. There were also three other parties, who left upset, due to lack of customer service. It was like mice, following a trail of bread crumbs, as all of us walked out the door. In the past, Chevys was known for its fun atmosphere, amazing food and friendly customer servicebut this *************************** missed the markon all of it!!! Chevys of ***********, SDthis was a complete disappointment!!!

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

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