ComplaintsforSpeedo USA
Swimwear
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Complaint Details
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Initial Complaint
08/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchase a bathing suit every time I purchase the same bathing suit is damaged before even a month I complain and I sent several emails, they have not acknowledge my email. They have not become to a solution and now passed the devolution time on the item and this is an outgoing thing. I dont believe in US speedo anymore. I think theyre just a rip off company.Initial Complaint
08/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In March 2024 I purchased 2 men's bathing suits online, and returned both of them, unworn, with labels attached. The purchase total was $98.98; the company refunded me for one suit, $29.43. They owe me for the second suit, $69.55. I have called them multiple times to resolve this issue and emailed them. They have hung up on me without resolving the issue after each phone conversation. Their email said they would get back to me about the issue, but never did. Unfortunately I waited too long for my credit card company to cancel payment. I purchased both suits in size L (large), which the website said had a hip measurement of 40". The suits I received both measured 30" (10" smaller) in the hip. That is the main reason for the return; my husband could not even try them on because they were so small.I would like my money back. Also this company literally hangs up on you after saying "I am transferring you to ..."Initial Complaint
07/30/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a pair of goggles from Speedo.com. They arrived broken and unusable. Since they claimed to have 60 day free returns, and since their customer service was slow, we waited around a month before fully pursuing this return. At that time we had over 30 minutes of our time wasted by their customer service before being told that returns for damaged items could only be processed for 14 days after arrival.Initial Complaint
07/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On June 21, 2024, I returned four Speedo US items that I had purchased (online, June 16, 2024; order # *********). I used the return shipping label that Speedo US provided, with **** tracking # **************************. According to **** tracking # info, the four returned items were delivered to Speedo's return destination on June 27, 2024, which means that Speedo has had the four returned items for three weeks. On July 17, 2024, I sent the first of what would become seven or eight separate customer inquiries (email) to **********************'s message center. In a July 18, 2024 phone call to Speedo, I was told that it is "company policy" to request proof of **** postal receipt, which I provided (pdf, email attachment). On July 21, 2024, I sent a total of three inquiries (email), asking why I was not being assured that a refund is being processed, especially as I have provided definitive evidence (a **** tracking # that establishes delivery of the items) and visual documentation (pdf **** postal receipt) proving that the items had been mailed via **** and safely returned to Speedo. The return response to my July 21, 2024 email inquiry was that my "concern" had been "escalated to the complaint department" and that I would hear in "three days" about Speedo's decision (whether to refund me). What decision? I used Speedo's shipping label; the **** tracking number on the shipping label (if tracked through ****'s tracking site) establishes that the items were returned; and I provided the requisite **** proof of receipt (pdf), although why Speedo needs to see the proof of receipt is weird (to repeat, the **** tracking number *proves* they were delivered...why do I need to prove that I walked into a post office to hand the package to a postal worker?). I don't understand the delay; the series of required steps; the obfuscation; the failure to indicate "Items received; a refund is being processed." The case is simple; the resolution should be simple and swift. Thank you.Initial Complaint
07/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had ordered a tech suit for my daughter costing $449.10 in 4/06/2024, but received a man's trunk instead. I contacted customer service immediately and they told me they will send me a replacement, if I send it back. I told them my daughter has a swim meet in two weeks and I need the replacement right away and they assured me it wouldn't be a problem. I sent the item back with the return label they sent me after I requested it. (I trusted their words since Speedo is supposed to be a trusting brand.)However, we never received the item in time, so we contacted them and requested for a refund since she didn't have the suit in time for her swim meet. We had to ordered from another brand (Arena) which was delivered within a couple of days without any problem. They said they would give me a refund and it would take about 14 business days. However, this didn't happen either. I called, chatted, and messaged them numerous times, sending them all the photos, tracking info, return mail label that was used, but they still haven't resolved it. I had to go over my issue every time I spoke to someone explaining them my problem and they assured me we would get refund, but they always blame it on the warehouse check siting the price of the item... which came out of my pocket! It's been 3 months.Initial Complaint
06/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a swim jacket in February 2024. There was an issue on their end about delivering it. I waited for it to resolve but was advised to request a refund after a couple months as they were not certain if they even had the product anymore. I did as I was advised by their staff. I did not receive my refund. I have been told that there is a glitch in their system and it is showing that my item is in the warehouse therefore a refund cannot be issued. They have escalated my request to the highest authority and it is being looked in to. I have been told this for a couple months now and have made at least a dozen phone calls being told the same thing, "that it is being looked in to". I want my money back. I don't understand how they can hold on to it for so long.Initial Complaint
06/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I returned an order to Speedo, which has been delivered to their warehoure on May 20th. See tracking:******************************************************************************* And the refund policy on Speedo is:Please allow adequate time for transportation for your item to arrive back in to our returns centre, allowing 14 days for processing. Once received you will be notified by email as your goods enter our quality inspection process. Please allow a further 5-7 days for the funds to be refunded back to the original payment method used.However, it has been more than 14days after it's delivered, they haven't processed the return/refund. I contacted them several times, they keep saying that it's being under investigation, and they can't give me a date on when the return will be completed. This is a very frustrating experience given that there is no estimation and what they will do if they can't find the package. The package has been delivered and it's just they can't locate the package.Initial Complaint
06/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a swimsuit on Speedo and later decided to return it using the prepaid label. The tracking info showed it arrived at the destination on Jan 29, 2024. However, although I kept contacting them for several months, they kept saying they were investigating and needed one more week, and never tried to resolve it in the end. It has been 4 more months and I still haven't received the refund of $53.57.Initial Complaint
05/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased 2 swim suits from Speedo USA in November. I tried ONE of the suits on (it was the smaller of the two). This suit did not fit. Therefore, I returned both UNUSED items to Speedo (see attached return label and return identification number). These were returned within the allotted timeframe. However, four months later I still have not received a refund of the two items that were sent back to Speedo via ***** I have reached out to the company and they have refused to issue a refund and they have made it difficult to contact them regarding the matter. I demand a refund on the items that I returned. Otherwise, they are simply just stealing money from me.Initial Complaint
04/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a swim suit from Speedo USA. The suimsuit was too large and I had to size down, so I made a return by printing their return label. I then followed their instructions by placing the item in a shipping box, returned it through **** as requested, and then a shipping agent picked up the package from **** on 3/6/24 at 7:39pm, meaning that another agency (unkown if *********** etc.) picked up the package and **** could no longer send me any tracking information anymore. Speedo then informed me that they could not find the returned package and then kept "escalating" the return issue rather than simply taking responsibility and issuing me a refund. I already bought a replacementswim suit from them on 2/29/24 to replace the returned swinsuit, but Speedo customer service team members keep passing the issue to another representative and are giving me vague answers to my problem. This issue has been going on since March 17, 2024. I kindly ask for the Bureau'***** because I don't know what else to do. Thank you for hearing my complaint.
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Customer Complaints Summary
38 total complaints in the last 3 years.
15 complaints closed in the last 12 months.