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Association Management
Common Interest Management ServicesThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Common Interest Management Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.86/5 stars
Average of 14 Customer Reviews
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Review fromBernadine G
Date: 09/24/2024
1 starBernadine G
Date: 09/24/2024
Absolutely horrible management company! CIMS is quick to point out that their actions are directed by the Association! Even when their (the ***** actions are wrong? So, what does that say about your ethics and values, as a company, when a HOA does not follow its own CC&Rs, Enforcement Policies, Rules, Regulations, and you, per your contract do nothing! That makes you complicit in the wrongdoing! When this is pointed out to you (CIMS), along with the ********** you are silent! Ignoring the facts doesnt make the situation go away, it only makes it worse, and when you lie about facts, that makes it even more egregious! You are obligated to enforce the CC&Rs, along with ALL policies, without fear, or favor!Common Interest Management Services
Date: 09/25/2024
Hello *********,We are sorry to learn from your post that you were unhappy with the service provided and that your issue was not solved satisfactorily and in a timely manner. We would like to make this right by speaking to you directly to discuss the issue and to resolve it successfully. Please send us an email at ****************************************************************** and request a conversation with a senior executive on our team to work directly with you. We appreciate the opportunity to make this right and to ******** your response, please provide your full name, *** community name, personal street address and contact phone number.Sincerely, The CIMS TeamReview fromErin S
Date: 04/21/2024
1 starErin S
Date: 04/21/2024
Common Interest Management is the worst HOA management company I have ever encountered. All issues that require their attention take months, if not years, to resolve. I had a leak in my roof of my ONE bedroom unit. From October 2021 to March 2022, I was unable to sleep in my bed because the remediation work took that long to complete. During that time, my bedroom was just left completely open to the elements, and I had to sleep in my living room. The roof continued to leak onto my bed and floor during that time. In addition, a sprinkler cover was lost during that time (November 2021). It is now April 2024 and the sprinkler cover has not been replaced. Every time I ask for an update on when the sprinkler cover will be replaced, the responses are absolutely rude and dismissive. They (specifically Melody) act as if it is unreasonable that I want my ceiling restored to its expected state.I now have ANOTHER leak in my bedroom. It took them 6 months to perform the demolition. I now have a gaping hole in my bedroom ceiling, no timeline for when the repair work will be completed, and have now been sleeping on my sofa for a week and counting.************************* is extremely unprofessional and holds no accountability for the extreme lack of customer service she provides. Speaking with her is both infuriating and bewildering. I wouldn't wish her upon my worst enemy.Common Interest Management Services
Date: 04/24/2024
Common Interest Management Services (CIMS) is a ********************** Management company, and our actions are directed by the Association which is a ********** Corporation governed by the ***** of ********** CIMS acts on behalf of the Association by the direction of the ***** to facilitate the work of the Association and assist members in a professional and timely manner.While we strive to maintain efficient timelines, external factors sometimes impact the scheduling of repairs, such as weather conditions and contractor availability. In regards to the sprinkler cover, the homeowner was notified the repair will take place with the community-wide sprinkler inspection repairs. All work regarding leaks and inspections depends on the contractor and access to the 300 units.The manager for this community and a member of our Project Support Team have reached out to the homeowner. This owner can contact CIMS senior management team as well by email ********************************************************************** further escalate their concerns.Review fromjeanie l
Date: 12/13/2023
1 starjeanie l
Date: 12/13/2023
Very poor service. Not responsive to needs. Shoddy meeting organization. We certainly do not get our money's worth. Had to purchase our own roofs......at $27,000+! dude to poor money management. I could go on.......Common Interest Management Services
Date: 12/18/2023
Common Interest Management Services (CIMS) is a ********************** Management company, and our actions are directed by the Association which is a ********** Corporation governed by the ***** of ********** CIMS acts on behalf of the Association by the direction of the ***** to facilitate the work of the Association and assist members in a professional and timely manner. Common Interest Management Services (CIMS) is the management company for the ?Twincreeks South Poolside **********************. Years ago, *********'s ***** of ********* approved a special assessment for a roof replacement project. There has been ongoing communication with the homeowners of this association over this special assessment. If the owner wishes to bring their concerns to the ***** of *********, they are welcome to attend a ***** Meeting to voice their concerns in Open Session. The manager for their community will be reaching out. This owner can contact CIMS senior management team as well by email at ****************************************************************** to further escalate their concerns.Common Interest Management Services
Date: 12/18/2023
Common Interest Management Services (CIMS) is a ********************** Management company, and our actions are directed by the Association which is a ********** Corporation governed by the ***** of ********** CIMS acts on behalf of the Association by the direction of the ***** to facilitate the work of the Association and assist members in a professional and timely manner. Common Interest Management Services (CIMS) is the management company for the ?Twincreeks South Poolside **********************. Years ago, *********'s ***** of ********* approved a special assessment for a roof replacement project. There has been ongoing communication with the homeowners of this association over this special assessment. If the owner wishes to bring their concerns to the ***** of *********, they are welcome to attend a ***** Meeting to voice their concerns in Open Session. The manager for their community will be reaching out. This owner can contact CIMS senior management team as well by email at ****************************************************************** to further escalate their concerns.Review fromEileen C
Date: 08/31/2023
1 starIm a Chinese woman, I own the house in SS II *********, ** since **** for 20 yrs. This *** manager ****** is very unfair in many ways to me since my ownership. my entire experiences with ****** during these 20 yrs are horrible and unthinkable. Simply put: Discrimination without spelt it out. Due to there is no fence between my adjacent rude German neighbor, Whenever I was not home or in sleep, he would trespassed onto my backyard and sideyard, vandalized my bushes and ******, cut my dripping water heads, turned them for his bushes across the yard, and much more.... every time when I found out my damages, I emailed to the **** At the beginning, I received no responses, then they got tired, wrote me that these are squabbles between the neighbors, is not the *** to handle, they suggested me to put up a wrought iron fence to keep off this German. Of course this German refused to share the cost of the fence. Eventually, I put up the fence to the *** specification myself. Yet, I was warned for anything everything that German reported to them and demaded me to comply. In 2018 or 2017, All of a sudden, I was informed that I owed *** $550 for fines. I told them I was never told of any fines and I didn't receive any notice for them, I told them that I've complied every items in courtesy letter, I've attended every hearing. I refused to pay but ****** didn't give a budge, until ******************, the then board of director, she overlooked the matter, she persuaded ****** to drop it. Yet, again and again, ****** told me *** is very courteous to me to WAIVE this **** That I should be grateful. These few cases just to illustrate ****** is not fit for her position. She is not friendly and strongly biased on ethnic background. Now I've an urgency matter need to write to the ** of CIM, re: the new untimely unreasonable fines. ******'s email gaves me no time frame to correct nor time start to fine me, no $ **** Now, $50/wk is accessed. Pls HELP!! Thx ***********************Review fromCarmen J
Date: 07/28/2023
5 starsCarmen J
Date: 07/28/2023
*************************** is AWESOME! She is the most efficient and timely person.l have given up on the meaning of **************** UNTIL I asked ***** for Help in getting things done around our home, ever since we have moved to our new home, its so unbelievably hard to get help from the contractors with on going problems since the home has been built. At least l know for a fact l will get excellent service from Common Interest because of ***************************! So please clone her, we need more working people like *****!Common Interest Management Services
Date: 07/31/2023
We appreciate your positive feedback about our teams performance! We are energized by serving our customers to the highest standard and it is great validation when we are recognized for our hard work. Thank you!!Review fromTAMMY M
Date: 07/18/2023
5 starsTAMMY M
Date: 07/18/2023
I received great customer service from ***************************. She assisted me with getting our shed approved, walking me through the process. She is positive, friendly and very resourceful. I had a few questions about the exterior paint and she referred me to the builders along with their contact info. She also gets back to me very quickly. You just dont find people that are so receptive and helpful like her.Common Interest Management Services
Date: 07/19/2023
We appreciate your positive feedback about our teams performance! We are energized by serving our customers to the highest standard and it is great validation when we are recognized for our hard work. Thank you!!Review fromShruti S
Date: 06/26/2023
5 starsShruti S
Date: 06/26/2023
A big shout out to ************************* of CIMS in ******** . She was very helpful and prompt in resolving an issue .Been a proud home owner for over 25 years and was very pleased with her outstanding communication .*************************Common Interest Management Services
Date: 06/27/2023
Thank you!Review fromDaniel M
Date: 04/25/2023
1 starDaniel M
Date: 04/25/2023
I currently live there now and somekind of call to action needs to happen. CIMS IS by far the worst company. Even the people they send to the meetings are rude. They raised the *** during the time of a Pandemic, they've lied about some amenities needing to be fixed and never fixed them. Since the last time it was raised we have had the property burglarized, constant graffiti that relate to gang activities outside the community. Also the board members do everything in there power to keep it the way it is so they can keep (what alot of the owners think) EMBEZZLING funds from the payments the owners make.Common Interest Management Services
Date: 05/23/2023
Common Interest Management Services (CIMS) is the management company for the ********************** where this person lives. Our actions are directed by the Association which is a ********** Corporation governed by the ***** of ********** CIMS acts on behalf of the Association by direction of the ***** to facilitate the work of the Association and assist members in a professional and timely manner. We will address each concern in the complaint separately below: It is the responsibility of the ***** of ********* to review and approve the Associations Annual Budget and assessment change during a meeting open to all owners. The assessments were raised, as allowable by the law, to compensate for an increase in expenses to maintain the large and complex condominium community with 41 buildings and various amenities such as pools, spas, gym, sport courts, lakes, and extensive outdoor features. It was reported that there was graffiti on columns outside of the Association and the security video was reviewed. It appears that the graffiti was done by nonresidents at approximately 2:30 in the morning. It was cleaned and repainted by noon. The Association cannot prevent exterior graffiti, but they it is cleared as quickly as possible. There have been no units burglarized. There have been some reports of car intrusions for unlocked vehicles. The ***** and the management team are in contact with the police regarding the matter. There is absolutely no evidence for the serious charge of embezzlement. The Associations financials are reviewed annually by an independent CPA and a review is published to the community. The Community Manager and **************** Representative for the Association have been working diligently with the Associations ***** of ********* to address this owner concerns.Review fromAdelaide N
Date: 11/17/2022
1 starRead and learn, children... CIMS was the property manager for 2 years in a townhome complex in ************, ** where I have lived for 20 years. So I've seen property managers come and go and watched our community be either well managed - or poorly managed - across that time. Then I joined the board and had to work directly with CIMS for 9 months. I'm a highly experienced **************************** and a VP Marketing for many years in the biopharma space, now retired. I have never seen such a poorly managed property management company as CIMS. Internal communications were a mess, as were customer relations with us - the homeowners. CIMS clearly lacked a properly functioning software structure to support us - and their staff - and lacked properly trained managers. We had to endure 4 different property managers in less than 2 years. CIMS staff very frequently did not return phone calls, or emails from our homeowners. They were universally disliked and angered many of our residents. CIMS should get ZERO stars... However, this website demands at least one star. Run, don't walk, to anyone else to manage your property rather than to hire CIMS.Review fromJulie D
Date: 10/18/2022
1 starJulie D
Date: 10/18/2022
This company is the absolute worst. The community manager along with the *** board is absolutely obnoxious and rude, and, like the previous poster below mentioned, muted me several times when I was talking during the *** meeting. It's unbelievable and the first i've ever seen someone do that.The community also has unreasonably parking rules and weirdly prioritizes the parking of residents' guests over the residents themselves. For some reason they only allow the resident guests to use the numerous and empty parking spots in the complex, but don't allow residents to use them. This is the most bizarre rule I've heard of.Furthermore, like other posters said before me, this company almost never responds to calls and emails on time, and when I call them out on it, they outright lie and say that they always respond to calls and emails on time. I literally have proof and evidence of missed calls and email chains on which they don't respond. Finally they contracted with a water company called UMC, which doesn't respond at all to questions or billing. I'm not kidding - I've called and emailed this water company many many many times, and they never pick up. When I try to go through the community manager or ***, I'm told that it is out of their hands, even though they were the ones who contracted this terrible company?? It seems like this company continually denies responsibility for anything, even though we pay them fees every month.Like a previous poster said before me, I strongly think that this company and *** adds to the stress of the residents rather than improving their quality of life. I consider this company a burden for the residents. Please don't purchase any house that is managed by this company, if you value your peace of mind. If I could give this company zero stars, I would. Please feel free to respond on this post if you agree with any of the above. I'm interested in hearing the opinions of other residents.Common Interest Management Services
Date: 10/18/2022
The is no record in our system showing that the person who filed this complaint is an owner in a community under our management. In order to research this matter further we will need the name of the homeowners association and address where this person resides.
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