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            Business ProfileDreamland Baby

            Baby Accessories

            Contact Information

            3383 Deer Hollow Dr

            Danville, CA 94506-6045

            Visit Website
            (925) 389-2694

            Customer Reviews

            1.13/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            3383 Deer Hollow Dr, Danville, CA 94506-6045
            BBB File Opened:
            8/30/2023
            Business Management
            • Ms. Tara Petito, Owner
            Contact Information

            Principal

            • Ms. Tara Petito, Owner

            Customer Contact

            • Ms. Tara Petito, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/30/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased 2 dreamland baby co infant weighted sleepsacks on a BOGO deal, and after I purchased I did some online research and realized that the **** does not approve weighted sleep sacks for children under 3. I believe that the advertising of this company is solely based on "parents getting better sleep because their children are finally sleeping" and doesn't mention the issues that the **** has with weighted sleep sacks. Amazon is an authorized reseller and is now sending an email to all who have purchased their products in the past encouraging them to not use them due to the **** safety standards not being met. This seems like a clear violation of safety standards for infants. I think the business should put a disclaimer on their website related to this at the very least. I would like a refund but I'm more concerned for safety issues at this point.
            Read 1 More Complaints

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lexi H

            07/12/2024

            I will not be ordering anymore products from this company! They find any excuse to not replace an item that is defective. I ordered the 24-36month weighted sleep sack 11/2023, it was not delivered until mid December, we did not start using it until after the holidays as it was a Christmas gift. The sack start losing it stitching a couple months back and it getting even worse that Im worried my toddler will get their finger wrapped around the stitching and cut off circulation. This is a $100 product and this should not be happening. Since i was off by a couple weeks of the 6 months warranty ***** they will not be replacing my item. I have ordered every single weighted sized sack from them and had not had any other issues with the other sacks, so clearly this sack is defective. This is wrong what youre doing and should back your product. Again i will never order anymore items from this company and will never recommend someone to purchase from them

            Dreamland Baby Response

            07/14/2024

            Thank you for reaching out. As you know, our customer service team has resolved this issue and sent you a replacement sleep sack. If you have any further questions, they would be more than happy to address them with you.
            Read 7 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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            BBB Reports On

            BBB reports on known marketplace practices.

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