ComplaintsforDreamland Baby
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Complaint Details
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Initial Complaint
04/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased 2 dreamland baby co infant weighted sleepsacks on a BOGO deal, and after I purchased I did some online research and realized that the **** does not approve weighted sleep sacks for children under 3. I believe that the advertising of this company is solely based on "parents getting better sleep because their children are finally sleeping" and doesn't mention the issues that the **** has with weighted sleep sacks. Amazon is an authorized reseller and is now sending an email to all who have purchased their products in the past encouraging them to not use them due to the **** safety standards not being met. This seems like a clear violation of safety standards for infants. I think the business should put a disclaimer on their website related to this at the very least. I would like a refund but I'm more concerned for safety issues at this point.Initial Complaint
01/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 11/19/23 I purchased two weighted sleep sacks for a total cost of $92 which were final sale, however the company claims their products are safe. Upon research after my purchase I found out the weighted sleep sacks sold by this company are not safe. The **************** of Pediatrics says placing weight on babies while theyre sleeping poses an alarming and potentially fatal risk. None of the studies posted by this company actually examine infants with weighted sleep sacks overnight. Not only are the lack of accurate studies concerning, but I believe this company is not posting all reviews they receive. I wrote a one-star review with my concerns on safety and it was never posted. Not one review mentions the safety of these products, yet every single advertisement Ive seen on ******** has people in the comments discussing how unsafe the products are. For the reasons listed above, I believe they should not only not be selling these, but they should provide refunds for safety concerns. I also believe their review and advertising process should be examined.Customer response
06/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Blossom ********
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.