ComplaintsforHome Consignment Center

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This place is a scam. Backdoor shenanigans going on here.I consigned some very nice ***** pieces (which *** repeatedly called LARGOS and printed it with an R on my contract - which confirms they don't really know fine jewelry)I returned to the store twice in the next two weeks looking for furniture and I cruised by the jewelry cases to see if any of my pieces had sold. I didn't see them either time and figured they had been sold. I inquired each time only to see the associate go to the safe, open it up and tell me it was "on hold" for "*****" - who is evidently one of their frequent shoppers with built-in favoritism. They were holding my jewelry hostage for "*****" and not allowing it to be on display for anyone else to see who might be interested. All three of the ***** pieces were sold in less than 30 days and they of course gave "*****" a nice little discount on each piece. My payout check was $122 less than what they quoted me on the contract. Do not try to sell anything at this place. These people are scam artists.

  Business response

  05/01/2023

  This is in response to customer's complaint with regard to their jewelry.  Per the signed contracts by *************************, item #3 on the back of the signed contract states "Sales at asking price subject to automatic permission to reduce up to 20% to make a sale.  Also the customer is informed that they need to read the back of the contract to understand all the conditions.  Any customer would get the same courtesy of a discount be they be a regular or new customer.  Being a ********************** store all customers expect a discount to make the sale.     

• Initial Complaint

  01/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased two chairs from HCC on July 10, 2022. The power chair had a *************** Term Warranty document attached with led me to believe there was warranty on the chair. Within 4 months, the chair started peeling behind where my husband's head sits. I emailed ******* and called them, but they do not warranty HCC as they are not a dealer. I went to HCC and asked for a remedy and they said ******* would provide the warranty, they would not offer me a discount on another purchase. It was FALSE for HCC to leave warranty documents on the chair when they are not dealers for Abbyson furniture.

• Initial Complaint

  08/08/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I dropped off (2) high end pieces of furniture at the Home Consignment Center in like-new condition. The Home Consignment Center priced the curio cabinet for $1000 and the sidebar for $600. Prior to dropping off the items, I had advertised on ********* As I was driving away, I received a notification on ******** and I sent the customer to the store the day I dropped off the items and she purchased the curio cabinet for $1000. I then sent another customer who had contacted me through ******** to purchase the sidebar but she said she could not find it. I dropped by the consignment store to find the sidebar in the back of the store with items on and around it. I complained to the salesperson who assured me that the item would be moved. I stopped by 2 other times to find the sidebar pushed even further back without any way for a customer to view it. After a couple months, we were told the item did not sell and we should pick it up. Instead, we mutually agreed to drop the price to $500 and they would move the item so that it would be viewed. I stopped by one last time, and the sidebar was not accessible due to the items on and around it. I again, notified the salesperson. Because it did not sell, my son-in-law went to pick up the sidebar and noted damage to the top, legs, and back. It was no longer in perfect condition. He complained to the salesperson and I called the store and spoke and emailed *****, the store manager, inquiring about compensation for the damaged item. I have not been contacted after several messages left at the store and follow-up emails. I am not able to sell our item as "like-new" due to the damage. I am asking for $600- the amount I should have been able to sell it for had it remained in the condition I dropped it off. I am including the original email from the consignment store that stated what they would price the items if they were in "great condition". I am also including photos of the damage that I sent immediately to the store.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩