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Find a Location

Skin lab & Contour has 1 locations, listed below.

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    Business ProfileforSkin lab & Contour

    Skin Care

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    244 Front St, Danville, CA 94526-3402
    BBB File Opened:
    3/20/2023
    Business Management
    • Mx. Sal Rahmani, Owner
    Contact Information

    Principal

    • Mx. Sal Rahmani, Owner

    Customer Contact

    • Mx. Sal Rahmani, Owner

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/12/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I went to Skin Lab & Contour for Botox, and the owner, ********, pushed me to buy three Morpheus8 sessions. I had the sessions on January 8, February 22, and April 1, 2024. Two weeks after the last session, veins popped out under my right eye, and in May, under my left eye. ******** showed no interest when I complained.The med spa operates under ***************************** name, but he is never present, and I am unsure if ***************************** is qualified to perform these procedures without supervision. After my experience and my sister's complications with *****, I decided not to return. I requested a refund in May for unused fillers, but ******** only refunded $850 instead of $1,700. I have no receipt as they mixed the charges, and Skin Lab & Contour is not cooperating in providing a breakdown.I want to file a complaint about ***************************** lack of oversight and ********************************* qualifications. The $850 refund was issued to my husband's debit card, which he was unaware of. I am unsure if this is a HIPAA violation and would like to file a complaint if it is. Also, Skin Lab & Contour is refusing to refund the remaining $850 for fillers. Please look into this issue.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Maryam N

    1 star

    06/06/2024

    My experience at Skin Lab & Contour was nothing short of a nightmare.I went in for a Botox treatment on November25,2023,hoping for a simple procedure to enhance my appearance.Instead,I left with severe complications and a hefty medical bill of $50,000,which included three emergency visits.********************,the injector, grossly overstepped by administering 63 units of Botox,far beyond the typical ***** units I've received in the past.It's appalling to see profit take precedence over patient well-being.They played with my face, disregarding safety for financial gain.Additionally,following the treatment, I experienced a myriad of alarming symptoms including droopy eyelid, double vision, blurry vision, sensitivity to light, and severe headache.These are the exact symptoms that were reported in the news a few months ago in connection with counterfeit Botox.To make matters worse, the staff at Skin Lab & Contour displayed a complete disregard for patient confidentiality. Details of my medical situation were discussed with unauthorized individuals,violating HIPAA regulations and compromising my privacy.As if that weren't enough,during a subsequent visit by my sister, ********, I was falsely accused of theft.This defamatory behavior is utterly unacceptable and further adds to the distress caused by this establishment.Obtaining my medical records proved to be a struggle.Initially met with resistance, it took days of persistence and contacting ********, ******************* assistant, before they begrudgingly provided them.*************** himself seems to be absent,with med spas in ******** merely using his license.The lack of transparency and accountability is deeply troubling.This business is run with the disregard of basic ethics,resembling operations seen in third-world countries. It's a terrifying and disgusting experience from start to finish.I urge anyone considering their services to steer clear.There are safer and more reputable alternatives available.Stay away from Skin Lab & Contour

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