ComplaintsforBeyond Van Gogh
Art Gallery
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Complaint Details
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Initial Complaint
05/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The company Beyond Van Gogh Immersion Experience is playing upon the good credibility of ******** Immersion Experience.I purchased 4 Beyond Immersion Experiences and 4 Virtual Realties based on our experience at the Monet Immersion Experience. You will see the Beyond **************************** makes themselves look like the Immersion Experience. However it is far from it. I asked the Beyond Van Gogh Immersion Experience to refund me ONLY the Virtual Reality purchase ($50) as what The Beyond company is selling is not a virtual reality (by definition).They replied saying that under the terms and conditions, they do not refund any expenses. It should be noted that the Immersion Experience was not operating properly either. On one side of the hall several panels were blurred which made it difficult to read the words. And the images on the floor had cliches which would cause a jittery motion on the floor. I am not asking for a refund for the Beyond Immersion Experience has it was just a much lower quality then the **************************** It is difficult, although, to pay for the Virtual Reality part due to it not being a Virtual Reality experience and it did not align to their description. Thank you for your help. The entire expense was $182; I am asking for $50 to be reimbursed. And now I have learned through this journey that Beyond Immersion Experience is misleading and confusing the consumer by mimicking the Immersion Experience.Initial Complaint
11/02/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased $101.98 pre-sale tickets for Beyond Van Gogh in 3/2022 for 12/3/2022. I received an email from Beyond Van Gogh in early September 2022 stating that the show dates had changed and were rescheduled for November. I had to wait to see my work schedule prior to scheduling and tried to reschedule tickets on 11/1/2022 with a customer service representatives help. There were issues with the online system so I could not reschedule online; the representative advised me to contact their email support team who explained that there will be a service charge of $8 to change the tickets. This seemed unreasonable but was explained in their September email. They also said that I would have to pay regular (not pre-sale) ticket rates which seemed unfair and I also had to reschedule for a peak day because my original ticket was for a peak day (Saturday). I was supposed to buy the new tickets and they would refund me the cost minus 8$. I asked for a refund after learning that I may in fact not be able to make the show on 11/11/2022 that I hoped to reschedule for, and they declined the refund citing their September email. I replied that the email did not explicitly state that no refund would be made after a certain date and actually stated that refunds were permitted for non-rechecked tickets (I attached it here for BBB). I attached the email my response to them and also attached a 10/31/2022 CBS ********** news article that explicitly stated that Beyond Van Gogh would permit refunds if requests are sent via email (this is also here for BBB to view). Apparently, other ********** residents have had the same problem obtaining refunds. Beyond Van Gogh continued to deny me a refund and denied letting me speak with management stating that management makes these rules, would give me a similar response, and dont have a direct line. This process is unfair to their customers. I would like a refund for my tickets.Initial Complaint
08/21/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased tickets for the Beyond Van Gogh exhibit in ******, for Friday, August 19th, at 7:15 PM, pacific time. When I arrived at 7:00 PM, the doors were locked and there was nobody present. I purchased a new set of tickets for the following day, so my fiance' and I wouldn't miss the event altogether, and ASSUMED I would have no difficulty in obtaining a refund the following day. When I arrived the following day, I was advised by the manager (*********************) that there were other couples with the same issue, and he showed my logs indicating as much. I was given an email address to obtain a refund through, and it proved to be invalid. I finally located a phone number for the sponsoring company, and was told that emails were sent out on august 12th, indicating the change of time (I never received said email, and checked all spam folders for several days around the time period they indicated.) And that the deadline for refunds was August 15th. My ticket ID is ********, and the purchase amount was $131.98.Initial Complaint
05/23/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Wednesday night, 3/30, my sister told me she was going to the 9am exhibit on Thursday the 31st. So I went online to buy ticket for me, my husband, and kids to join her.I went online to the Beyond Van gogh website to purchase tickets. I selected 9am for Thursday, 3/31. It then takes you to a new page where you complete your ***************** details before hitting purchase. I entered my ticket info and paid. Then on the confirmation screen, it said I bought tickets for 4pm on the 31st and that they are non-refundable. I tried calling immediately but it was after hours so no one answered. I didnt know what to do because I wasnt sure if they would accept my tickets for 4pm at the 9am exhibit (it was the next day), so I bought another round of tickets for 9am. This time I noticed that when it took me to the second page to enter ticket info (after selecting 9am on the first page) it auto defaults to 4pm in an obscure box at the top of the second page. I didnt realize this the first time, so thats why my tickets were for 4pm.The next day when I talked to the attendants at the 9am exhibit, they said they couldn't help me and handed me a business card and said good luck...they're hard to get a response from. I called the number on the card that afternoon and got a hold of someone. They listened to what happened and said sorry I can't do anything, try emailing them. So I did that night and I asked for a refund for the price I paid: $85.98.When I got a response they said no, "All tickets are non-refundable, as stated in the terms and conditions agreed to prior to successfully completing any ticket purchase." I asked if I could exchange them for a different day/time. They said no.Super deceitful and terrible customer service. The duplicate purchase was a result of their faulty website. I feel scammed and I know Im not the only one. I disputed the charge with my credit card when I returned from vacation. The company still wont refund me.Initial Complaint
05/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My husband purchased tickets to the exhibit showing for 3/23/22, and that date for the exhibit was cancelled by the company. They sent an email the morning of that day giving 2 days for refund exchange. We reached out to this company after the two days requesting a new date. They first told us they can help us they began processing the request. Then they came back and said that we would have to re-purchase tickets for a later date, and then they would refund the original tickets -8$. I emailed back regarding this and was told this is the only way now to exchange the date. So first they cancelled our day, and then they said they would sign us up for another day, and now they are saying we have to spend another 128$ for tickets and then they will refund 120$ for an exhibit date the company cancelled. But initially they were just going to change the date. And now they have already gone back stating we received miss information and they cant change the ticket dates without me spending more money. I do not trust they will refund the original tickets and I have requested a refund without exchange because of my mistrust. Which the business refuses to do as well. I would not launch this complaint except the exhibit cancelled the time we paid for and is putting this back on us to eat the cost when they cant provide services.Initial Complaint
03/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought tickets for the exhibit, arrived at the scheduled time, and was informed the event had to be canceled for that scheduled time. I was informed that I could exchange tickets for a different time. As per the policy when buying tickets, a refund can be offered if the event is canceled. I have called numerous times and left emails requesting a refund. All they reply (via email, no answer by phone) is that I can exchange the tickets for a new time, that the time should be at the same day/time originally scheduled for, and that all tickets holders will have to order for the same time. Theyve also told me I can give my tickets away.
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Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.