Business ProfileforMidas Automotive Service Experts

I brought my car in to diagnose a check engine light & some noise & a tpms warning light. He charged me 95$ for the diagnose. He called me to inform me of the issues he found out. 1 of the information he provided about the tpms was completely wrong. When I explained to him he was wrong, he clearly didn't like it and he turned into this rude person. Anyways, I ran back to the shop to pick up the car, I asked him to give me the report with what he discovered in the diagnose and how much it would cost to do the repairs he was suggesting, the owner says: "I've already texted the estimate". I told him, sure but I want the paper you took a picture of, and he responds sorry it's on the computer. I asked him if he could print one for me and he says "no I can't it's an antique system". I looked back at the photo he sent me, and I realized the paper he took a picture of was on a desk. I confronted him, while showing him the picture he sent me was on a desk, so it was printed, & his answer this time was "I threw it away". This place and the owner that represents it is an example of mechanics who scam their customers who lack the knowledge to catch the mechanics lying. It sure is hard to find a good honest mechanic, and I can assure you, you won't find it here. Terrible & overpriced service! Beware.

1. TPMS Issue - With regards to the Tire Pressure Monitor Light - The Air Pressure on all 4 tires was below recommended specification by the Vehicle manufacturer. We informed the customers of this and also let him know that the Sensors are good. We tested them with the TPMS Scanner. We informed the customer that we will set the tire pressure to the recommended pressure on all four tires and after the vehicle is driven and the sensors register the new increased pressure the light will go away. The customer did not agree with us and gave us his diagnosis of the problem he had done. We did not respond back rudely but simply did not agree with his own diagnosis. He is entitled to his diagnosis.

2. Cost of Repairs - The customer was sent a video of the findings of the diagnosis performed by the Technician along with an estimate of the repairs necessary to take care of his original complaints. We had a telephone conversation to discuss the estimate. The customer choose to decline the repairs at this time.

3. Repair Estimate - The repair estimate was texted to him from the computer screen and NOT printed out. Upon declining the repairs, we declined them on the work order. The declined repairs did print out on the final Invoice along the Engine Codes without the prices
of the repairs. The RO Writer Shop Management Software system cannot undo this after a repair order has been finalized and a final invoice has been acknowledged by the customer. The customer did pull up the text we sent him with the costs and description of the repairs upon leaving the facility. We told him "yes, that is the cost of repairs which we will honor within 90 days.

4. Terrible & Overpriced Service - The customer signed an original repair order for $95.00 for the diagnosis and agreed to the price. We performed the diagnosis, sent customer a video of the findings along with an estimate for customer to review. He declined the repairs & he has the right to do this. He signed the final invoice next to the line " I acknowledge prior notice and approval of the estimate price for the part(s) and /or service(s) on this invoice." Customer signed their name below this statement on final invoice.

5. He came back into the lobby and proceeded to speak in derogatory manner to the customer who was waiting in the customer lobby about the manager and business establishment. As stated in our comments above, we performed all services requested by the customer within Bureau of Automotive Standards.