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Complaint Details
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Initial Complaint
03/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
we bought a home generator, we are off the grid and the unit is no meant for this type of service. we have an outback solar unit and and carnaham employee cut our wires making the mate unusable for equalizing our battery pack. The mate is a very important part of the solar system night time use . Plus the generator is not for off the grid use. They were having trouble getting the generator to start with the mate so they just cut the wires and bypassed it. These people are not rained on Outback solar systems. the generator is still under warranty but they are dragging their feet. The generator they sold us needs the valves adjusted every 200 hours. thats costing us $265 every other month. I'm 79 y/o the wife is 75. We live off our SS checks. They need to fix their errors or get a qualified trained person from outback solar to fix their stupid movesBusiness response
04/06/2023
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Contact Information
6391 Capitol Ave Ste A
Diamond Spgs, CA 95619-9496
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.