ComplaintsforAlpha Alarm & Audio
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Complaint Details
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Initial Complaint
05/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My Alarm company of 35 years, retired and sold to Alpha Alarm & Audio **** I continued with Alpha for monitoring. In January of 2023 I started receiving letters from Alpha to notify me that I had to upgrade my current system to cellular, to continue to be monitored. On 2-27-22 I paid $210.00 to Alpha for monitoring for the calendar year of 2023. I went through a long process with Alpha. First I had to take my alarm panel apart and take many close up photos of the interior works to verify that my panel could commit to cellular. I also consulted with **** to confirm. On -27-23 I paid Alpha a deposit of $210.59 for the cellular connector.Alpha had 3, 1 to 2 hour appointments at my house. I even called **** and had the installer consult with hime, so he could explain how straight forward this hook up should be. After 3 appointments and 2 separate installers, they failed. I have paid for monitoring that I am not getting, I have paid for a cellular connector that is hooked up wrong. The bigger issue is that they changed my installer code. This is illegal and they refuse to provide me with the code. They have made my equipment useless by not following the law. When they could no longer provide monitoring to me, this made my contract void. A release or voided contract should trigger them to convert back to original installer code or provide me with the new one that Alpha installed/changed mine installer code to. It will cost over $2,000 to replace my system.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.