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Complaint Details
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Initial Complaint
10/03/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Approximately beginning May 2022, I signed a contract to have kitchen remodeling and flooring done throughout my home. I have attached photos of what was left that I have to pay outside vendor for and work on (dishwasher receptacle) contract that was not done (backsplash). I have made several calls, emails and texts to no avail and no response from vendor. I am requesting compensation for the electrical estimate and billing adjustment for the backsplash not completed.Business response
10/21/2022
As stated in your contract you were quoted for a 6 backsplash on your counter and thats what was provided. I was putting together an estimate for the herringbone tile that you had requested for above the splash after your project was completed but I didnt get the estimate finished.
As for a receptacle for the dishwasher, one was not installed because it was not needed. The wire that was provided was intended to be hardwired right into the front of the dishwasher. The dishwasher doesnt come with a plug but a junction box right behind the toe kick that can be wired directly to the circuit or a pigtail can be added so it can be plugged into an outlet.
I hope this answers your questions and clears up any confusion. If theres anything else I can be of assistance with please feel free to reach out to my new email. ******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.