ComplaintsforPacific Flyway Supplies
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Complaint Details
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Initial Complaint
10/05/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a table that was received damaged, I have sent (3) emails with photos of the damage and have only received an auto reply.Business response
07/27/2020
Please update our infomation
1690 ********************
***** ** 95620
************
Replacement parts are order from *******.
Due to COVID-19 there is extreme delays for parts to arrive.
Customer response
07/27/2020
I am rejecting this response because: acceptable credit or replacement parts are pending.Business response
08/10/2020
Waiting for replacement parts from manufacture to arrive
Expect longer than normal wait due to Covid-19
Customer response
08/24/2020
I have not heard from Pacific Flyway Supplies. I have made several attempts for follow up and it has been over a month since I brought to their attention the damaged table.Initial Complaint
10/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order (#*****) on 02/19/2022 for an *************** oven for a total of $4,121.35 that included also a Route **************************** of $82.38. On 03/01/2022 the oven arrives presenting freight damages and manufacturing defects. I promptly send an email with photos to their customer service requesting a replacement. After few more emails they send me an email on 03/07/2022 committing to replace the oven, but they say it will take 1-2 month to get the new one and they encourage me to use the damaged one in the meantime.I diligently wait the 2 months and then I start to request an update starting on 05/30/2022 with several emails. I will only get automatic responses saying that they will contact me as soon as possible but up to now I didn't hear a single word from them. This is a clear breach of warranty especially considering that I also paid an additional freight insurance that was never used.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.