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ComplaintsforFirst Class Car Customs
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Complaint Details
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Initial Complaint
11/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Saturday, October 9, 2021, my vehicle was damaged by First Class Car Customs as they attempted to replace my rear window tint, while correcting a service issue encountered on a previous visit. The fee was $100 to remove and replace the tint, but the business transaction was cash only and they do not prove receipts for payment. However, I do have text and Instagram messages detailing each service appointment. Upon picking up my vehicle, I noticed that some of the defroster lines were missing, but was told that it was because the material used to secure the tint needed to dry for a few days. Upon checking the tint a few days later and after attempting to use the rear defroster, I followed up with the business to confirm that the defroster lines were damaged and that my rear window needed to be replaced. Contact by the name of ****** agreed to pay for repair, but never followed up. I contacted the dealer and other glass repair shops for estimates and ultimately decided to replace the rear window on October 19, 2021, as I could not see out of the rear window while driving, which is a safety hazard. I provided First Class Car Customs with a receipt and requested to be refunded and reimbursed. They denied causing the damage and stopped responding. The rear glass for my ******** **** *** *** plus installation was ***** I am requesting a total reimbursement of $865 from First Class Car Customs for damage to my rear glass, which does not include replacing the tint that was already installed when I purchase my vehicle from South Bay ********.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.