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Find a Location

Venani has 1 locations, listed below.

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    Business ProfileforVenani

    Jewelry Stores

    Current Alerts For This Business

    Advertising Review:
    On January 19, 2022, BBB Serving Los Angeles and Silicon Valley requested that the company substantiate, modify, or discontinue claims advertised on the company's website, https://venani.co. The company advertises: "Holiday Sale Ends at 10PM"

    The BBB Code of Advertising states that, "9.1 The unqualified term "sale" may be used in advertising only if there is a significant reduction from the advertiser's usual and customary price of the products or services offered and the sale is for a limited period of time. If the sale exceeds thirty (30) days, advertisers should be prepared to substantiate that the offering is indeed a valid price reduction and has not become their regular price. 9.2 Time limit sales must be observed. 9.2.1 For example, products or services offered in a "one-day sale," "three-day sale" or "this week only sale" should, as a general rule, be taken off "sale" and revert to the regular price immediately following expiration of the stated time. 9.3 Introductory sales must be limited to a stated time period, and the selling price should, as a general rule, be increased to the advertised regular price immediately following termination of the stated period. 9.4 Advertisers may currently advertise future increases in their own prices on a subsequent date provided that they do, in fact, increase the price to the stated amount on that date and maintain it for a reasonably substantial period of time thereafter. 9.5 If the advertiser, in good faith, decides at the end of the sale period to convert its sale price to a new regular price, it may do so if it no longer claims any savings. 9.6 The advertiser, in good faith, may decide to extend a time limit or introductory sale for a stated period. However, if that extension is for more than a short period of time, the advertiser must be prepared to substantiate that the offering is still a valid price reduction and has not become its regular price."

    While the business initially responded to BBB, as of February 17, 2022, the business has failed to substantiate, modify, or discontinue the advertising claims brought to its attention.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Downey, CA 90241
    BBB File Opened:
    1/11/2022
    Years in Business:
    3
    Business Started:
    8/31/2021
    Alternate Business Name
    • Venani.co
    Business Management
    • Customer Service
    Contact Information

    Principal

    • Customer Service

    Customer Contact

    • Customer Service

    Industry Tip

    BBB Tip: Buying and selling jewelry

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jai

    1 star

    01/19/2022

    I placed an order on 12/24/2021 for a ring since I've been seeing a lot of advertisements on social media, and since I suffer from anxiety, I wanted to try it out. I emailed them on 01/10/2022 for an update since the tracking information on the Shop and Route app wasn't providing any details. I never received an answer. I sent a second email on 01/15/2022 and received an automated email stating, 'Veneni: We've received your message and will respond within 24 hours.'

    Ninety-six hours later - no response!

    I sent them a third email, and now I'm not satisfied with their poor customer service and their false advertisement on their shipping information. I've also joined a chat at 11:35 AM, and it's currently 12:27 PM, and I'm still waiting on the chat for them to get back to me, and their message says, 'Please stay on the line. Our average waiting time is less than 2 minutes.' I have time to wait for no one today.

    Local BBB

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