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ComplaintsforHonda World Downey
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Complaint Details
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Initial Complaint
09/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Honda World is charging multiple "mandatory" fees when on the sticker clearly says "optional". They are charging upwards of $5000.00 above sticker price. Online it said the car was $24,000.00 so I called to confirm and they sales rep agreed but when I went to go buy the car there was a "market adjustment fee" of $2900.00 above the $24,000.00 listed on sticker price plus an extra $2100.00 for floor mats, wheel lugs and trunk tray which were listed as "optional" but when I asked to remove them the sales rep said it was mandatory. We went back and forth for a few minutes and I googled the word "optional" to clarify to the sales rep what it meant by definition in case he didn't understand. Sales rep said he would bring out the manager and I waited 45 minutes in a room by myself and finally when they were ready to close the receptionist came in and asked me if I was waiting for something because they had to close up. Completely unprofessional and under Cal. Code Regs. Tit. 4, § 1304.1 Note: Authority cited: Section *****, Business and Professions Code. Reference: Sections ****************************** Business and Professions Code. Bait and Switch is illegal. This business is trying to strong arm the public into paying unfair prices.Business response
10/27/2022
Business Response /* (1000, 14, 2022/10/27) */ Thank you for bringing your experience to our attention. We aim to provide the best customer service to everyone who visits us. We have looked into our records from your visit and have tried to reach out to you by phone and email. We would appreciate the opportunity to speak with you about your visit and address your concerns. If you are willing please call me at your earliest convenience. I can be reached at **************************** GSM Thank you.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.