ComplaintsforEnvision Ford Lincoln of Duarte
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On April 12, 2024 we purchased a used 2016 **** CMax car from Envision **** Lincoln of Duatre. The transaction included a Due Bill for three items. See attached Due Bill. In the approximately six weeks since then we have tried numerous times to confirm the items were ordered and when they are expected to arrive. We repeatedly was given the run around by the dealership. They have not ordered the three items. We have talked to many people there including the service department, parts department and several managers. No one will order the remaining parts. People say they will call back, but do not. This has been going on for 5 weeks. We would like a refund for the three items, including delivery fees if we have to buy them myself elsewhere, and the labor to install the visor. We estimate this amount to be around $500.Initial Complaint
01/30/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I found a **** Transit van from *************, Duarte, for my North America trip. Despite initial doubts, I was reassured by the warranty and dealership's reputation, initiating the purchase with salesperson ******. However, complications arose with tax inclusion and shipment requirements due to my ******* residency. Although we eventually settled the financials, my $15,000 payment was followed by unexpected mechanical issues with the van, a check engine light, and a transmission replacement, contradicting local dealer information. The situation escalated when the dealership, through ***** from finance and general Manager *****, refused to uphold the sale, offering unsatisfactory alternatives and denying requests for diagnostic reports. Faced with an expiring apartment lease and a tight conversion timeline, I am filing a complaint. This is illegal and worse than a bait and switch, and the state attorney must be notified. The dealership's actions have caused financial strain and inconvenience. They've also not refunded my $15,000, enabling them to resell the van for a higher price. The van also has a valuable asset with a pre-installed lift, estimated at $10,000. Any comparabl van is at least $10-15,000.00 higher. The dealership's handling of the sale reflects poorly on their practices and ****'s reputation. I am out $500 plus wire fees, which ***** once said he would credit me and later denied. I feel that any profit from a higher price belongs to me.2019 **** Transit 350 XLT Extra High Roof VIN# *****************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.