Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I took my car for oil change and reverse light repair. I signed a quote that included labor and fees initially. I was later told that the reverse light change will take lot more labor and cant be done same day and I was charged $206 just for oil change which is definitely expensive than market price (more than twice) Also, when I questioned, I was harshly responded that nothing would change as I signed the quote. I then observed that the quote already had entry and exit odometer mileage which is absolutely inappropriate. I then noticed that my fuel tank was emptied to almost two third. Not sure if they took fuel or drove car or not. I am seriously disappointed and need help with this.Business response
02/19/2024
Attached are signed estimate before any repaires, tech notes, scan, tsb and a signed final copy.. Estimate was diccussed with customer and was aware of breakdown. After completion of oil change it was determined that reverse light may be a larger repair than just a simple bulb. Customer was informed that vehicle my need more repairs than just a bulb and may need to leave vehicle for a longer amount of time. Customer declined. Customer was informed that as a courtesy we would remove the bulb and labor from the repair order. Customer was informed of final repair order total. The in and out milage was the same because vehicle was justy pulled in and out of shop.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,Closed
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 4:00 PM |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.