ComplaintsforZenefits
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/29/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Hello -I am been trying to access my Zenefits account to get my payroll information. I am unable to log into my account, and have tried repeatedly (over a dozen times) to reset my password. It doesn't work. I have tried contacting Zenefits over 6 times over the span of a week and no one will get back to me. I tried contacting their chatbot and their sales department but neither responded. This is time sensitive and I don't know what else to do to access my important information.I appreciate your help getting someone at Zenefits to contact me. Thank you.Customer response
11/10/2021
Good morning,
I recently filed a complaint against Zenefits however I am pleased to say they have contacted me and we have resolved the issue.
I don't want to take any more of your time so please close my complaint - it is now resolved.
Thank you!
Sica
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Customer Complaints Summary
42 total complaints in the last 3 years.
3 complaints closed in the last 12 months.