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ComplaintsforBellame Beauty Inc.
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Complaint Details
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Initial Complaint
11/30/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I bought beauty products on November 1st 2022, and when I decided to order I signed up as a partner to recieve the discount on the products. I received such products on November 5th, 2022. I did not like such products and I thought I had 45 days to return. However since I got a “starter kit” they stated I had to have such products to their warehouse by December 2nd. Not postmarked by the post office or even the 5th which is 30 days from when the products got to me. I had to overnight this shipment which cost $58 to do so and they will charge me a 10% restocking fee. Which I wasn’t sure they could charge a restocking fee for used makeup?! I thought that was illegal to do so. I wanted everyone to be aware of this because this was an absolute absurd situation where I misunderstood such terms and they wouldn’t allow an extra business day to receive products which would have been $20 to ship versus $58.Initial Complaint
10/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I became a brand partner with Bellame Beauty 09/19/2021, placing my initial order of $256.71, which included a $79 credit for a future order. On 9/28/2021 I placed my second order of $198.10 minus the $79 for $119.10. The order contained five products one of which was a foundation. I had consulted with my mentor to find the best shade. I confirmed and placed my order, however when I received my email confirmation I noticed the wrong foundation color. I immediately reached out to my mentor for assistance to fix before the order was shipped. She mentioned that their site has issues from time to time. I found on the Bellame website a form/ticket to fix. However the order was shipped incorrectly anyways, I was then told I would have to pay for return shipping with insurance and pay a 10% restocking fee, for a shade I did not order. The company insisted via email chats that I selected the shade which is in a scroll option. Mind you that I am a brand partner not a customer. I asked for them to pay the cost of shipping and not to charge the restocking fee and to ship the correct item, however they refuse. I feel as though they should honor my request, because I did not order the incorrect shade and have firsthand knowledge that their site does have order issues.Initial Complaint
09/11/2021
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I ordered a makeup product on July 26th (received through the mail in August). The shade of the foundation does not match my skin complexion. I emailed the company to begin an exchange & was told the return policy is within 45 days. I submitted the email on September 7th (41 days from the order date). I responded back to the company with dates and order information. Without response, resolution, or steps forward, my ticket was closed. Order number: order #******. I can provide the email communication if necessary. I would now like a full return instead. Please feel free to contact me with any questions. Thank you.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.