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Customer Review Ratings
Average of 52 Customer Reviews
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Review fromNicole B
Date: 04/25/2025
1 starNicole B
Date: 04/25/2025
Their hardware and software is terrible! It is unreliable and slow to do almost anything. There is at least one scenario a week where we cannot access notes or book clients or cash them out and process payment. When you call tech support they may or maynot call you back. We reached out so many times and clear cash and do all the steps they suggest to "solve the problem". Including purchasing a new POS at $1000 Which made NO difference and now they are saying there are NO REFUNDS. Also this is the only place I can find where there is opportunity to leave a review. They are clearly self titled in #1. They are slow if it is actually functioning and customer service and fulfillment are non existent. They do not stand behind the product. They just say its not their fault.
Vagaro, Inc.
Date: 04/28/2025
Thank you for sharing your experience. Weve escalated this matter to our support team, and management is actively working on addressing your concerns. When purchasing Vagaro products, customers must agree to the terms, which state that Vagaro does not accept returns for any products. Were here to help and would be happy to assist you further if youre open to working with us on resolving this.Review fromAudrey W
Date: 04/14/2025
1 starAudrey W
Date: 04/14/2025
NOT 24/7 support. They just don't answer their phones, you're on hold forever until you give up. We are switching ASAP. They didn't issue my Monday deposit. It's just a new issue every week. I hate Vagaro. Truly.Vagaro, Inc.
Date: 04/16/2025
We hear your concerns and truly appreciate you taking the time to share your experience. Our support team is available 24/7 via phone, chat, and email, and we want to make sure you get the help you need.If youre still in need of assistance, please email ********************************** with the subject line Attn: CX so we can look into this right away and follow up directly. Were here to help resolve any issues and make things right.Review fromKevin V
Date: 04/04/2025
1 starKevin V
Date: 04/04/2025
Business owners beware. We switched from Massagebook to Vagaro and it has been a nightmare. The products and services they offer were everything we needed and we were excited to move over. Thats where the pleasantries ended. We use Wordpress to build our site and cant get the widget for booking to work. We trouble shot on our own (web dev and coding backgrounds) but couldnt get it to work. We had called and scheduled help through Vagaro, had our case elevated to urgent, proved that we have Java updated in our backend, etc. Well, its been over a week now of back and forth and the Dev team was supposed to call yesterday with an update. The call was scheduled but no one called, we called to see if the call was still happening and the rudest customer service *** responded with if its scheduled they will call you, just wait. No one called. We waited for over an hour next to the phone. Fast forward to today, we call for a check in to see if there are any updates. Once again we get the most passive aggressive customer service ***. The **** name was ****** and he was incredibly unprofessional. We explained the situation and he immediately found ways to make it our fault. Even in the follow up notes, he remarked the reason for the call as after missing their last follow up. This seemed passive aggressive in the sense that the blame will be put on the customer looking for help with key features of their products. Whats the point in using a service that doesnt work and the dev team, ***s, site team, and whoever else just seem to be agitated at people trying to get their product to work. Beware that if you decide to switch from your current CRM to Vagaro, it may be more trouble than its worth.Vagaro, Inc.
Date: 04/07/2025
Thank you for taking the time to share your experience. We've shared your feedback with our management team, and theyll be following up with the agents involved. If you still need support or would like us to escalate this immediately, please email ********************************** with the subject line Attn: CX. were here to make sure youre fully supported.Review fromAidee B
Date: 04/01/2025
2 starsAidee B
Date: 04/01/2025
Overall, the system is adequate. I have recommended several times to upgrade the way appointments are scheduled and moved. So far, no difference. It's been over a year. Be aware, their referral program that offers the new business we refer MUST use the link you give them. If so, the new client receives $100 towards equipment and we both receive $60 credit to use. Well, after spending all this time with another salon showing them the ropes on Vagaro, all of that was voided. Because, they did not use my link. Even after calling and trying to get them to honor it, they would not and basically said...tough. So, because of this, I do not recommend Vagaro. Sadly:(Vagaro, Inc.
Date: 04/02/2025
Thank you for your feedback. We appreciate you taking the time to share your experience and for recommending Vagaro to others. Your input on appointment scheduling and movement is valuable, and we encourage you to submit any feature suggestions at *********************************** so our team can review them.
Regarding the referral program, the referral link must be used at sign-up to ensure both parties receive the credits. We understand the importance of these incentives and encourage anyone participating to follow the outlined steps for eligibility. If you have any further questions, our 24/7 support team is available to assist.
We appreciate your time and insights!Review fromJeremy C
Date: 10/07/2024
1 starJeremy C
Date: 10/07/2024
They will make you pay an exorbitant price to ship a new card reader to you, and you are forced to pay to send the old one back when it was sent defective in the first place. Never said anything about that until after sent, then threatened to charge 3x the original cost of the reader if you dont send the old one back. Vagaro is a complete scam, stay away!Vagaro, Inc.
Date: 10/10/2024
Thank you for your feedback. We want to clarify that Vagaro does not charge exorbitant fees for shipping a new card reader. The return of the old device is standard procedure, and we provide clear instructions for returning it. If the original device was defective, were here to assist you in resolving the issue. We take customer satisfaction seriously, and your experience is important to us. If you have further questions or need assistance, please reach out directly.Review fromRONNA F
Date: 09/11/2024
1 starRONNA F
Date: 09/11/2024
I have been in business since 1999, I have never had so many credit card issues as I have with the latest switch. It was not great before, but it is not Wednesday and I do not have Fridays deposit. ** is is about the 10th time this has happened. I reach out to the less than courteous support staff and the answer is just wait. That reply comes about ***** hours after I send the email. Switching is a huge pain, but I think I am going to have to look for an overall new plan. I do not have time to chase down my money.Vagaro, Inc.
Date: 09/16/2024
Thank you for sharing your experience with us. We understand how crucial it is to have timely deposits and efficient support. Our ***************** team is ready to investigate this matter and help resolve it as soon as possible. Please feel free to reach out via email or call us directly at ********************, to connect with them immediately.Your feedback is incredibly important to us, and we are committed to making sure your concerns are addressed as quickly as possible. We understand how valuable your time is, and we appreciate your patience.Review fromLisa G
Date: 09/05/2024
1 starLisa G
Date: 09/05/2024
I just attempted to cancel my account due to finding other software that better served my businesses needs. When I had signed up a few months ago they gave me the option of a free 30 day trial, or a FREE credit card reader. I was never able to figure out how to connect it.Well, this evening when I went to cancel I was told that this credit card reader was never really free it all. That apparently I had signed something agreeing to use their merchant account for one year or I have to pay them $100. Unbelievable. I will never recommend Vagaro to anyone.Vagaro, Inc.
Date: 09/09/2024
Thank you for sharing your experience with us. Our 24/7 support team is always available to assist with your account or any issues, such as those related to your credit card reader. When redeeming a free credit card reader, a pop-up appears outlining the terms and conditions, including a 12-month commitment to our merchant services or a $100 early termination fee which is the cost of the reader. We appreciate your time in considering our software, and if you're interested in the future, you can always reactivate your account and use the reader for your business.Review fromGisele L
Date: 09/03/2024
1 starGisele L
Date: 09/03/2024
This is a very bad system, the software is super slow, the credit card reader is always disconnected making almost impossible to charge a client. Every time I would call customer service to complain about the cc reader they would say that was never a issue and they didnt know what was happening, the software updates would just add more stuff to make it slower to book a client or to check them out. Dont buy this system, it is awful. I wanted do leave 0 star but it didnt let me, so I gave 1.Vagaro, Inc.
Date: 09/05/2024
Thank you for sharing your feedback. We understand the challenges you're facing with the software's speed and the credit card reader connectivity. Your concerns about system performance and customer service will be addressed, and we're actively working on improvements, including smoother software updates and more reliable support. Our dedicated hardware team can investigate these issues thoroughly and resolve them. Your input is valuable as we strive to enhance the experience for all users.Review fromSuzie D
Date: 08/21/2024
1 starSuzie D
Date: 08/21/2024
I was a one chair stylist that expanded into having employees I then started to have problems with deposits every week my point of sales will says we made ***** and only 2300 is being deposited Ive called my bank and they proved to me that Vagaro deposits are not accurate. Vagaro cant seem to know where my deposits are going! Im so frustrated because Im down by thousands!Vagaro, Inc.
Date: 08/22/2024
Thank you for bringing this to our attention. To address the issue with your deposits, our ***************** team is available to assist you directly. Please get in touch with them at ******************* or reply to the email ticket #*******, and they will work with you to resolve this matter promptly.Review fromJulie S
Date: 08/03/2024
1 starJulie S
Date: 08/03/2024
Vagaro recently changed their merchant service processing company without notifying its users. The migration went awful. They LOST my money and nearly one month later I still don't have it! They owe me $444.78. My clients paid and Vagaro ******** Services never deposited this money into our accounts. They said, their reports were not accurate. All smoke and mirrors! Transactions and deposits don't lie. Vagaro does. They have no idea where this money is. Apparently it vaporized into thin air with their smoke and mirrors migration. Also, their hardware, firmware updates and software are awful. Very unreliable. I have been a customer for 3 years and now this is how they treat me!! Do not ever consider using them.Vagaro, Inc.
Date: 08/08/2024
Thank you for bringing this to our attention and allowing our merchant services team to resolve this matter promptly. We understand how frustrating this situation can be, and we want to assure you that all funds are accounted for. Your loyalty over the past three years is greatly appreciated, and were here to support you with any other concerns. We're dedicated to addressing any further questions or clarifications you may need. Please dont hesitate to reach out. We're here for you.
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