Business ProfileforDublin Buick GMC

I scheduled an appointment on the dealer website to have a tire replaced. I had to take 3 hours of leave from work to bring the truck in. I received emails and phone calls reminding me of the appointment throughout the week. I had warranty questions about the tire and tried for hours to get a service advisor on the phone prior to driving the hour to the dealership in bumper to bumper traffic and was unable to reach anyone. When I arrived the man behind the desk (****) was incredibly rude. I let him know that I had an appointment scheduled at 3:40, I was about 10 minutes early but I had questions about the warranty and was unable to reach anyone prior to coming to the appointment. I tried to ask the warranty questions and he was so rude to me I could barely stand to speak to him. Eventually I said okay so I can just get the tire on and pay for it and then get reimbursement. To which he replied yes. I then asked him if he had any idea how long it might take to replace the tire and he told me tomorrow. To which I replied, I have an appointment at 3:40. I am not a walk in. To which he replied, I dont know what to tell you, my guys leave at 5, we will not get to it tonight. You can leave it and we will get to it tomorrow. I then asked him why they allowed me to make the appointment if they could not honor it. He stated that the service department didnt make the appointment. Someone in ******* did and they dont know what is going on there. I said that makes zero sense. I asked him for his name and card. He said ****, and he didnt have a card because he is new. He was rude from start jump. I came to the dealership alone, thinking that since Id made an appointment and changing a tire takes 30 minutes, I would wait for it. I had no idea they wanted me to leave it there overnight or bring it back the next day. I called the whole service department and no one answered the phone. I could not get help from anyone. It was rude and unprofessional and it cost me $216.00.