Business ProfileforThe Bill Review Solar Team

My system has not been working since December of 2022. When it was installed they did not set up my account or show me how to monitor the system so I didnt know it wasnt working until the annual review. I am still waiting for over a month for a technician to come fix it. Meanwhile my power bill is very high and I owe a lot of money at True Up. This has been a waste of my money and time.

******, I am sorry you feel like the Solar Bill Review Team let you down. We strive to be the best at what we do and in this case, as the owner of the company, I do not see where our sales and post installation support fell short. Our pro-active consultant ***** offered our service of yearly complementary bill review on May 22nd. This was your second yearly review. We do these reviews in effort to prevent surprises like we were able to identify your unique situation. If we were any other company, you would not have known this was a thing. I am proud of the fact that our system is working in your favor. YOU CHOSE THE RIGHT COMPANY! Your concern was immediately forwarded to SUNPOWER Corporation by our Post-Installation expert *******. Keep in mind, we are pro-actively scheduling these bill reviews annually simply to make sure all is well. 99% of our bill reviews are us just patting our clients on the back and saying "you are looking great"! This is because we work with the scientifically proven most durable and reliable equipment available. Sometimes, we do suggest rate plan changes or ideas on when to run certain devices in yearly bill reviews, but it's been over a year since I remember anyone with the problem you have and we were able to recognize. I am happy that my teammates were proactive on your behalf.SUPPORT SOLAR BILL REVIEW May 22, 2023 at 11:49 ******* created This was right after ***** identified your monitoring was not confirming production.SUPPORT SOLAR BILL REVIEW June 1, 2023 at 2:40 PM Post To: Internal Called SP for update. Still no action so rep ****** pinged the department and sent out an email to me confirming the inquiry. They have 24 hrs to follow-up. I will set task for tomorrow.SUPPORT SOLAR BILL REVIEW June 5, 2023 at 11:12 AM Post No date could be confirmed yet. Will get update from SPC if HO doesn't get back to me first.SUPPORT SOLAR BILL REVIEW June 13, 2023 at 9:28 AM Post To: Internal From: Solar Bill Review Support Sent: Tuesday, June 13, 2023 9:27 AM To: ******************** Subject: RE: M/I's Down [ ref:_00D5w4RS3Y._500Du1Zn3L:ref ] Hi ******, I was unexpectedly out yesterday so I did not get updates. Going through the long list of emails now to be sure I didnt miss anything. If I dont see an update, I will be following up with SP support to see if the rep can get an update. If not, I think we should have you talk directly with customer service and have SP get you more direct contact. I am not getting regular updates and it seems like you are not as well, so let's put them in the position to have to hear from the Homeowner and answer to why it is taking so long.I will sit on hold and can contact you when it is time to add you to the call.What would you have suggested we could have done better for you. We are going to be here for you long haul and we are always striving to be the best.Sincerely,Bill Gurgol owner Solar Bill Review