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            Business ProfileSlay Glam Box

            Makeup
            BBB accredited business

            Contact Information

            Eastvale, CA 92880-0752

            Visit Website
            Email this Business
            (949) 554-7395

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            Customer Reviews

            2.21/5

            Average of 14 Customer Reviews

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            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 6/9/2022

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Monthly make up subscription.

            Business Details

            Location of This Business
            Eastvale, CA 92880-0752
            Email this Business
            BBB File Opened:
            7/8/2020
            Years in Business:
            5
            Business Started:
            2/1/2019
            Accredited Since:
            6/9/2022
            Type of Entity:
            Sole Proprietorship
            Related Businesses
            • Ms.. Rasha Broussard, owner of Slay Glam Box, also owns Beat Face Box LLC. You may view the BBB report for Beat Face Box LLC by clicking here.
            Business Management
            • Ms. Rasha Broussard, Owner
            Contact Information

            Principal

            • Ms. Rasha Broussard, Owner

            Customer Contact

            • Ms. Rasha Broussard, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/11/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I have two separate subscriptions from slay Glam box. They have been billing me monthly since March of this year for each one and I have never received one single product. I do not do Instagram or ******** which is a poor way to communicate with your customers. I did however communicate through email and got a response saying that 2 months had been shipped and I would receive an email with tracking and shipping information, this was June 10th 2024. I never received any tracking information and I reached out to them again which they said both months had been shipped even though I am many months into being billed. Now it is July and I have been billed again never receiving one single product tracking or shipping number from this company. Today I canceled both subscriptions from them but I would like a refund for every single month that I have paid them since March of this year. I appreciate that they reached out to me through email but everything that they have told me has been untrue and no follow-up with an email with tracking or shipping information. I've heard good things about their products for the people that received them but I have never received anything so at this point, even though I was excited about the subscription, I just want my money back and to be done with a company that operates this way. I noticed in some of the former reviews that they had shipping issues during the covid time but we are many years past that and there is no reason for poor customer service and shipping issues in 2024. *******************************
            Read More
            Read 2 More Complaints

            Customer Reviews

            14 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mella W

            08/08/2024

            I love Rasha * Cosmetics and wish I wasn't writing this because I thought ***** was my friend. In January I was charged for one box that I received. *eautiful! In February I was charged twice. The February box was great. In March I was charged 3 times and got a late box that I threw away. I wrote *****, a charming lady that had gone through personal hardships. She stated I had to have made 3 accounts and she had closed 2 of them and would credit me for the 3 boxes. ***** and *** she stated that her company was regrouping and I was hoping her business would get back on track because I love her formula and wished her the best. June I was charged for 3 boxes and received nothing. I let Rasha know. July I received nothing and let ***** know. At this point my feelings are hurt. I am out 6 boxes from a Lady I had respect for. I no longer believe I will receive anything from Slay Glam Box. I have read where others were charged but didn't receive anything. I had thought it was just me and that ***** would make things right. I thought I was supporting a small woman owned business. I now believe that I was just being ripped off by one.

            Slay Glam Box Response

            08/09/2024

            Hello *****,We would like to clarify that our business operations have not ceased. It appears there was an issue with your subscription due to multiple accounts being created with Slay Glam Box. Unfortunately, the subscription system is automated, and we cannot control the creation of multiple accounts.Upon discovering the issue, we promptly canceled the duplicate subscriptions and extended your subscription period. Please note that we took a brief hiatus in April and May to reorganize and adapt to new FHA requirements, which was communicated to all subscribers.You mentioned filing a dispute with your bank regarding the authorized transactions. We communicated that we would ship your order once the dispute was resolved, as there is a risk of the bank refunding the amount, which would result in losses for us, including product and shipping costs.Rest assured, your subscription remains active, and any remaining boxes will be shipped to you as scheduled. We appreciate your positive feedback about ***** and ************** Cosmetics and want to assure you that we value all our supporters and subscribers. Thank you for your understanding and continued support.Best regards, Slay Glam Box
            Read 13 More Customer Reviews

            Local BBB

            BBB Serving Central California & Inland Empire Counties

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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