ComplaintsforSlay Glam Box

• Initial Complaint

  07/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have two separate subscriptions from slay Glam box. They have been billing me monthly since March of this year for each one and I have never received one single product. I do not do Instagram or ******** which is a poor way to communicate with your customers. I did however communicate through email and got a response saying that 2 months had been shipped and I would receive an email with tracking and shipping information, this was June 10th 2024. I never received any tracking information and I reached out to them again which they said both months had been shipped even though I am many months into being billed. Now it is July and I have been billed again never receiving one single product tracking or shipping number from this company. Today I canceled both subscriptions from them but I would like a refund for every single month that I have paid them since March of this year. I appreciate that they reached out to me through email but everything that they have told me has been untrue and no follow-up with an email with tracking or shipping information. I've heard good things about their products for the people that received them but I have never received anything so at this point, even though I was excited about the subscription, I just want my money back and to be done with a company that operates this way. I noticed in some of the former reviews that they had shipping issues during the covid time but we are many years past that and there is no reason for poor customer service and shipping issues in 2024. *******************************

  

  Business response

  07/12/2024

  Dear ********,
  Thank you for bringing this to our attention, and we apologize for the inconvenience you've experienced with your Slay Glam Box subscriptions.
  Upon reviewing your account, we can confirm that you signed up on April 10, 2024. We did implement a temporary pause in our subscriptions, which affected the shipping schedule for several months. As a result, your June box will be shipped this week, and your July box will follow by the end of the month.
  Regarding your concerns about refunds, please understand that we have a policy of not issuing refunds once a subscription has been processed for the upcoming month or if a subscriber has chosen to skip a month. We communicate updates primarily through our social media channels, which may not have been the most convenient for you.
  We sincerely apologize for any miscommunication or frustration this situation has caused. We value your feedback and are committed to improving our communication and service going forward.
  If you have any further questions or need clarification on anything, please don't hesitate to reach out to us directly via email.
  Best regards,

  Customer response

  07/12/2024

   I am rejecting this response because:
  I have never received any products from this company at this time. My subscriptions are as follows and the dates I was billed, slay glam box/slay/combo April 11th $40.97, May paused by company, June 3rd $44.77, July 10th $47.01. nail it slay press on subscription April 11th $25.99, May paused by company, June 3rd $25.99, June 30th $25.99. I notified you through email on June 10th and you responded that tracking would be provided in a couple of days and this never happened. I contacted you again June 28th about no tracking provided and no product yet received, you responded by saying it has been sent but still no providing tracking or any products. July 11th I contact you and no product and ask for shipping and tracking number no response so I canceled the subscription later in the day. You have no problem processing our payments just delivering the product. You need to issue a refund when you take someone's money but do not give them any product because you haven't kept your end of the bargain. Your company chose to pause for the month of May. I have never chosen to skip a month. so despite your company policy if you never provide any product for a person after all of these months and much patience on my part you really need to give me a refund at the very least for all the effort I have had to put in to trying to retrieve my products. *****************************;
  
  

  

  Business response

  07/18/2024

  Our subscription was paused and posted April and ***************************************** resumed June. All subscribers were informed and social media was posted. We also extended almost subscriptions.

  Customer response

  07/22/2024

   I am rejecting this response because:
  
  You charged me for the months of April **** and July, I do not do social media and your claim that you have paused it for 2 months is a lie because the only month that you didn't charge me for both subscriptions was **** So if you paused for **** why did you still charge me for that month both subscriptions? This sounds like a well-rehearsed line from your company but the only thing I want from you is my products which still to this day have received nothing and no tracking order from your company. I want my money back or I want my 3 months of products, I don't want to hear your false promises and excuses. This should be embarrassing for you. The really unfortunate thing about this is that I was so excited to receive the subscription and the few that have received it say it is an excellent deal, but that does me absolutely no good if you keep billing me and I get nothing for it. You have to provide the products or give a refund otherwise that is called stealing. I don't want another false promise from you that they have been shipped because we both know that they have not been shipped. Please refund my money and do the right thing.

• Initial Complaint

  11/24/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I signed up for this a few months ago and have been charged for Sept, Oct and Nov. I have yet to receive anything. Not even a tracking number. I have sent about 15 emails, instagram and ******** messages and have yet to receive a response. I would prefer the product, but would be satisfied with a refund.

  

  Business response

  12/07/2023

  Hello,

   

  Sorry for the delay in reply. Your package was delivered December 4th. We have also included a free box for the inconvenience.

   

  Thank you! 

  Customer response

  12/09/2023

   I am rejecting this response because: 

  I am still owed 3 months and was charged again for another month rather than a free one. I received one box, which I am happy about and very satisfied with, but no tracking numbers or shipment details have been provided for the other months. If they are shipped and I am refunded for my " free' month I will be good. The lack of communication has been very frustrating, but I have been trying to be patient with all of this. 
  

  
  

  

  Business response

  03/29/2024

  Here's her tracking label. We will include some free items as well. 

  
  

  Thanks

• Initial Complaint

  11/03/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Order # 4********* Signed up for a subscription box on 9/12 received the box on 9/28. I emailed the company as I was missing a eyeliner that should have been in my box. I was guaranteed all these products for $24 however I was missing an eyeliner valued at $19. The company on 9/28 advised via email they would send one out. The follow week I contacted them as I still haven’t receive tracking confirmation, They advised now it would ship the middle of Oct. I followed up mid October and they still didn’t get the eyeliners to replace. I asked if they could replace it would another product of the same value and they said NO. They received the product the following week found out on Instagram so I emailed them about my product was advised they would now send 2 replacement eyeliners. That was now over a week ago, I followed up to see when they might ship my missing eyeliner threes times in the past week and no response. I want my replacement eyeliner! Clearly this company has customer service issues, They wouldn’t replace it with something of equal value from the same ***** B company nor have they replaced my eyeliner value of $19. I want the $19 eyeliner or a refund of $19 so I can purchase it from the company.

  

  Business response

  11/09/2022

  Hello,

  
  

  Slay Glam Box is a $24/month subscription. Client has received 8 lipglosses, a Mulichrome Palette, A blush, and highlighter. Client was offered a replacement of the eyeliner once it was received from manufacturing as they were extremely high in demand and special ordered. 

  
  

  We offered client a FULL refund in exchange of our $24/box back. She declined to return items. We offered to send the items as soon as they were back in stock giving her 2 vs 1 eyeliner. 

  
  

  Client disputed charges with her bank. At this time, her bank will refund her and we are out of product and shipping. We cannot offer a further resolution.

  Customer response

  11/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 183***33, and find that this resolution is satisfactory to me.

  On 9/28 I emailed the company about my missing product and I told Slay Glam that I loved the eyeshadow palette  that I did receive. I was advised the missing  eyeliner would be mailed that day, Never received it.  As far as offering a refund they knew on 9/28 I used the eyeshadow palette, They offered a refund if the palette wasn’t used, Which on 9/28 I advised  then I used the palette when I told them I was missing the eyeliner. Slay Glam Box stated  that my bank will refund my money  as I filled a dispute. I’m waiting to hear back from my bank regarding my dispute just for confirmation. 

  
  

  Thank you

  ******* ******** 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩