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            Business ProfileThe Forest Lab

            Online Retailer

            Current Alerts For This Business

            Pattern of Complaint:
            BBB files indicate that this business has a pattern of complaints concerning delivery issues. Customers allege they have placed an order with the company online. Once order is placed, company will take payment. A notification of shipment is received but no items are ever received. Customers have also indicated they have issues with communication with the company. Company will fail to respond to emails and to inquiries regarding refunds. On January 7,2021, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of February 12, 2021, BBB has had no response.

            Contact Information

            7056 Archibald Ave Ste 102-329

            Eastvale, CA 92880-8713

            Visit Website
            (213) 290-6324

            Customer Reviews

            1.09/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            7056 Archibald Ave Ste 102-329, Eastvale, CA 92880-8713
            BBB File Opened:
            9/18/2017
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/22/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I have placed multiple orders for clothing with this company. For the most part I have received items that I have paid for. But over the past 2 years or so I have placed 2 separate orders and only received a portion of those orders. Receipts were included stating that they only shipped part of the order and that the rest would be sent separately, but I have yet to receive the missing items. I paid for and did not receive 3 hooded sweatshirts from an order placed back in August of 2021. Also i am missing 3 prints/pictures from an order I placed in August of 2022. I have sent numerous emails/text messages/ and direct messages via Instagram over the past 2 years. I have been in contact with them a few times as a result of these communications and have been promised numerous times that the issue would be resolved and that they would ship me my missing items. I have yest to receive the items I payed for and I have not been able to get in contact with anyone for over 6 months now
            Read 12 More Complaints

            Customer Reviews

            11 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Rene M

            12/26/2023

            Scammed. Straight making money off people with no intent to actually send products. What a joke
            Read 10 More Customer Reviews

            Local BBB

            BBB Serving Central California & Inland Empire Counties

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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