Business ProfileforParker House Furniture

I purchased a sectional and recliner chair from 1 stop bedrooms in March 2021. The sectional was damaged upon arrival. Most of the issues were repaired and a part was ordered. That came and it was okay , then shortly after broken worse than before. The chair started having issues a few months later. I have been waiting/working with them to get this repaired and have waited WELL over 1 year for the parts. The parts were supposedly on back order due to the supply chain issues. Some parts finally came, a repairman came out and looked at furniture, not the parts sent, and said that they cannot be repaired. They offered me a $600 store credit on a $3106.81 purchase. I declined since I purchased an extra warranty and this furniture was having issues since new. I have messaged Parker House, the manufacturer of this furniture several months back explaining this situation and asking for their help as they have a 3 year warranty on these pieces. I have not heard back anything from them. I am asking them to honor their warranty. The bottom of one side of the sectional and the recliner will not fold up like they are supposed to and one part of the sectional is twisted.