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ComplaintsforDream Fountain Cafe / Catering
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Complaint Details
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Initial Complaint
11/29/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My name is ******* last week I ordered birthday cake's my daughter is *** on oct 14th 2023 from Tuesday 0ct 10/2023 I came to the Dream Fountain Cafe to order for *** after my worked I search information from ****** cause my daughter would like to 2 layers cake and I found from ******** city. I came and ordered with the sample picture of the cake make looks like the picture with flowers around and 2 colors purple and blue. The first layer chocolate cake and the second layer vanilla cake, decorating simple and luxury. The ***** said this price is 150$ and sent him picture by his phone:************ then I deposit 100$ cash and remaining 50$ on saturday 10/14/23 I will pick up cake and pay left.On Saturday I came to pick up cake was ugly but I need the cake and pay 50$ remaining by credit card of my friend's *******. When I came the party the guest in party said ugly to return the cake and pay back money for you. Do not eat and touch. the end of the party we brought the cake to get back for bakery. he said ****** and He blame for my friend yelled in his bakery and he did not pay back money for us. Actually we think the price is expensive with good service and quality why we received the cake was not good and poor service and the attitude of staff was terrible. I need you help for everyone do not order this cake was ugly and not good service
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.