ComplaintsforBest Coast Floor
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Complaint Details
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Initial Complaint
06/10/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On 05/21/2020, I sent a 10% ($200.00) deposit to hold my start date per the contract for a new kitchen floor. 05/25/2020, the business owner, *****************, and his neighbor helper ****, began demo on my kitchen floor and 1 other small area. He asked for an additional 40% at the end of the day, and I complied with his payment plan. An additional $771.50 was sent to his ***** Fargo account. We agreed that the next day (May 26) he would either call me from the establishment where he buys the materials to let me give the store my credit card number over the phone or pay for the materials himself, then start my job. He knew I would not be available and that I would have a neighbor let him in to begin the install.I never heard from him and he never showed up. I sent him an email, a text, and left him a phone message as well hoping to find out what was going on. This is now the third day in a row that he has not contacted me in any way. I now have no kitchen floor, and out the money. I should have suspected something when he said he had computer problems, (but got them fixed) and he told me he simply was so busy that he forgot to send me receipts but would get them right over to me. I had him sign/date the 2nd page of the contract with the amounts paid to him to have some support.I trusted him and his company, he had big jobs going at the same time that I know he had to address from time to time, and we had a very good relationship from the day we met. He even mentioned he needed to make an appearance at another job site before picking up the materials for my job, while stating he could also send his helper in his place. I had no problem with that. I want $500.00 back! I am fair and reasonable...give me $500.00 back and the remainder he can keep which is more than fair, and enough to pay his helper too when added to the deposit.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.