ComplaintsforImpact Environmental Company
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Complaint Details
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Initial Complaint
11/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Timeline of events August 24 2023 File #1: Donation was scheduled for Aug 27th 2023 during phone call card was provided to book appointment and I was quoted $200 over the phone. In email it clearly states This appointment will reserve a three-hour appointment window. After notifying you ***** minutes prior to arrival, we will arrive within that window and give you exact pricing for any material you need removed. I was never given an exact pricing and they proceeded to conduct removal. I assumed the pricing was what I was quoted over the phone.File #2: Before coming over I was asked to provide a picture of the item I wanted to donate this was on August 21 2023. I provided a picture of the upright piano via text message (notice is only 1 item, this will make sense after seeing invoice).File #3: This email shows my communication with the merchant over the issues I ran into, I was quoted $200 over the phone and never actually was given an exact amount of the charges before pick up, I requested a full refund based on how this business tried to over charge me and never got my authorization to charge the card. File #4: Invoiced on October 5th 2023 for $552.11 notice breakdown of invoice does not depict what they picked up, they only picked up one item an upright piano (fraudulent charges were added to justify amount).Last thoughts: ReSupply and Impact environmental partner together to pick up this donation I was making to Goodwill, they both failed to provide a written final estimate and they charged an amount that was never agreed upon either in writing nor verbally. Then they proceeded to charge my card without my authorization. I will report both businesses to the BBB (better business bureau) and to be honest a full refund should be issued based on how this entire transaction was conducted.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.