ComplaintsforCounty Motor Parts
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Ihave money in my paypal account icant withdraw bacuase of the limitation on my paypal account ineed your help to fix my issue and withdraw my funds from my client payments here's the Reference ID: ***************** i need the funds on my paypal accountInitial Complaint
09/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I. NTB Tire Napa Rebate Promotion A. NAPA brakes purchased on June 29, 2021. B. Receipt and rebate form completed and submitted on July 1, 2021 using NAPARebates.com. C. Deadline July 15, 2021. D. Instructions note to "allow up to 8 weeks for rebate processing".II. Follow-up A. Contacted NAPARebates on September 3, 2021 on ************. B. Spoke to "*****" and explained that I had submitted on July 1, 2021. C. After lengthy hold, "*****" explained that my submission had been received on July 1, 2021 but that the image of the receipt could not be read, not contacted that there was an issue. D. Instructed to email a copy of the receipt to ***************************** with NAPA SPECIAL SERVICE **** in the subject line. E. ***** advised that the claim would be honored because the initial submission was made within the deadline time-frame. F. Notice received 9.17.2021 that claim was denied and rebate would not be received.Business response
09/26/2021
We are in ********, ** We are not associated with anyone or anything in that location of the country. Please make a note to remove this email address.Initial Complaint
09/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Aug 30 I went into **** auto parts at *******************************. I ordered a part was told 3-5 days. Contacted the store to check status was told part never ordered was treated rudely and sarcastically by store mgr Zang. I contacted district mgr. For resolution sept. 1st he reassured me th111e part was ordered and resolve problem with store mgr. I still dont have the part was told part never ordered its going on 2weeks and no resolutionInitial Complaint
08/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had a garage install a lifetime wheel bearing from ****. In november. I heard the humming come backand changed the other side. Same 206 dollar lifetime part. The sound didnt go away. And found out after 9 months and **** miles the bearing has failed. Sure I can get a new part and put it on. But will I be changing these every 9 months. Its alot of work that I luckily can do myself because I'm sure the garage would still charge me labor. What I would like is to be refunded my 412 dollars. So I can go buy some real parts that wont fail every 9 months. But I've also been working on cars a long time. And I know the run around you guys are going to give me about getting money back. You'll just give me another junk part. I spent 542 dollar at your store 2 days ago. Thousands over the years. Today is the last day I will deal with napa. Sell better parts. Plain and simple. Some people are willing to pay for quality. Especially when it comes to our carsBusiness response
08/20/2021
We are in CA, not PA. Nothing to do with us. Please have this RemovedInitial Complaint
07/31/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I order a part online on 7/26/2021. Part # BK MTSA **** Maxi Trac Vehicle Awing Order #******** . The order stated that is would be delivered on July 28, 2021. Upon reviewing that order on 7/28/2021, I called the Napa customer service line & was told that the part would be shipping out that day & the order was still processing. On July 29, 2021 after not receiving the product I call customer service a second time. I was told the same thing. That the order was processing. I requested that the order be cancelled & requested a refund. I was told due the fact the order was processing it could not be cancelled. I submitted online to the customer service and they stated that "unfortunately our resources to assist you with this matter are limited. We ask you to please call our support team at ************." I called a third time inquiring about my order. I was told the same thing. It is processing. I demanded a refund.As of today we still do not have our item. I want a refund of $108.24.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.