Business ProfileforTeam Kia of El Cajon

I visited Team Kia of El Cajon and dropped off my vehicle at 8:00 AM for an 8:50 AM appointment. I received a text message at 11:18 AM stating that my vehicle was ready. I called for a Lyft, which cost $20, to pick up my car. Upon arrival, my vehicle was not parked in the usual spot for ready vehicles. An employee took approximately 10 minutes to retrieve my car from the back.Due to a prior engagement, I drove home immediately. Once home, I noticed that my seats and dashboard were dirty. I called and spoke with *****, who was pleasant and attempted to resolve the issue by asking me to return for the cleaning. While I appreciated her efforts, I was disappointed that my time and money were wasted. It appeared that an attempt was made to clean my vehicle, but it was not completed properly, suggesting that someone was aware it needed detailing but did not finish the job.I am disappointed that I had to return to the dealership and was not offered any compensation for my wasted time and money. I only came in for the detailing service, as my oil change was not necessary but was done to get the inspection covered. This was the worst experience I have had, and I feel it is important to note that had I been more confrontational, I might have been offered something in return. Instead, I remained calm, received my entitled refund, and now have to wait to receive my money back. This situation was both inconvenient and disrespectful of my time.