Customer ReviewsforAnderson Plumbing Heating & Air Conditioning

We recently used Anderson's Plumbing they we're here when they said they were going to be here very professional and reasonable prices very satisfied

Thank you, ******, for the 5-star review! Anderson PHA appreciates you taking the time to share your experience. We look forward to serving you in the future.

Anderson plumbing cut thru load bearing studs in multiple areas of my home. Anderson were notified immediately (the job began October 18th and were notified of damage October 26, 2024) Anderson plumbing continued on to damage a minimum of 3 separate areas of my home. Because of the amount they cut from stud on the load bearing wall it cracked and bowed from the weight rafters/roof They left sewer lines open and sewer cockroaches crawled out. They said someone would come out in the morning. Not immediately. Traumatic experience all around.An engineer told me the house should not be occupied. They also put that in writing. With an stamp.I have been dealing with this for more than 6 months.Anderson did submit a claim with their own insurance, but not until they tried to offer to cover the damage by doing drywall for free. The employee caulking cracks and the highest customer service person trying to get me to sign something allowing them to still do the plumbing. So many red flags I ignored in an effort to resolve this and be reasonable.In the mean time, my husband in the military is across the country and I had to stay behind and work so our mortgage on the house will keep getting paid. Its been 3 month since their insurance sent their structural engineer (since beginning of Feb 2024) and 2 months since they sent their forensic mechanical engineer. (Begin March 2024) This whole time we paying for my husbands home in the east coast. Our home here in **********(we had it lined up as a rental) and alternative housing for me so I can continue working. (To pay mortgage)Repairs are so severe the estimate says 6 months requiring engineers, architects, contractors, and permits.I rarely see my husband since he moved. Military doesnt give an option on where he lives. I feel like Im living a nightmare.Their insurance still has not made an offer.I wish I could go back and never hire this company.My experience has been unbearable and its no where near over.

Anderson is aware of this customer and our team continues to work towards a resolution.

I think the owners of Anderson Plumbing should be very proud of their employee's. The technician (plumber) was very professional at his job and the way he treats his customers. A big shout-out to Technician: *************************** for his great service.

Thank you for the 5-star review of Charles and Anderson Plumbing, Heating & Air. We do take a lot of pride in our technicians, as they are amongst the best in the business. This information will be passed on to Charles and his manager.

I was a VIP member and had Anderson out to do the yearly heater service. The heater had been working just fine, but the service guy said there was something wrong with it and he couldn't repair it because it was too old. A salesperson came soon after to give me an estimate for a new heater. She said she smelled gas, which the service person didn't detect prior to that. He turned off the gas line and then I got an estimate for around $17,000 for a new system! I initially agreed, but then cancelled to get a second opinion. I had another company come out and he said there was nothing wrong with the heater and he hears this type of thing a lot from people who initially contact companies like Anderson. He is going to replace the gas line for a nominal fee and I am set.

Thank you, ******* for bringing your dissatisfaction and experience to our attention. Anderson PHA aims to provide all of our clients with 100% satisfaction on every level. We apologize that our visits were not to your expectations. We will be in reaching out to you to help find a resolution. We appreciate the opportunity to serve you. Sincerely, Anderson Plumbing, ****************************

Contacted ********************** Plumbing due to shower and bath tube back up in drains. When the ******* arrived the first thing he did in the bathroon was to push the handle in the toilet, diidn't flush,he said your toilets broke. I pushed the handle all the way down, toilet flushed. I said if your a plumber you should know you have to push it allthe way down. He replied "your toilet doesn't work right. After at least 5 minutes trying to clear the drain he said he would call a drain specialest. ***** came and ran a camera through the drain fron the front yard. He tried to show me what was wrong but being 88 years old with macular degeneration { no excuse} I explained I could not see what he was att empting to show me. Writting the contract ****** reminthe life of cast iron is 50 years and my house was built in the 60"s and water leakiing under the slab wuold weaken the structure.What he didn't tell me was the toilet and sink drains worked fine , but they found their way into the contract. as did the laundry drain and eventually the kitchen drain, because they were cast iron and fifty years old. Still working properly. The first three days the ******* arrived at 9 o'clock whick I agreed to worked until 12 o'clock, an hour offfor lunch and work until 3 o;clock. I complaainded to ***** about the work hours and he fixed that the next day. I also tol ***** The laundry and kitchen drains are fine and did not have to be replaced, in addition i wrote the same thing in one of their complaint notifications to me. The first contract was for the bathroom and laundry for $25,731.00.I am being charged fo laundry work andd materials never doe./ Invoice yester from ********************** Plumbing ********* I paid $1000.00 My opinon employees will be looking to add on additional work .***** told me Mrs ********************** is a fine christan won and would not allow employees to take advange of seniors. Herepeated several times he was a people person . Filling out the work order he would say

Thank you for bringing to our attention your dissatisfaction with our service and cost **************************. You informed us via the Project Manager that you did not want to speak with anyone regarding your concerns. We are certainly willing to discuss your experience and offer a resolve. Please contact ******, our Drain Manager, when you are willing to work with him on this. Sincerely, *********************** Client Relations Manager Anderson PHA ************

Again, thank you for bringing your dissatisfaction to our attention. We would liked to have worked with you to come to a resolution, but have received no response after more than a week. You may still contact us if you would like to work together in creating a more positive experience.We are appreciative of the BBB for this platform, and allowing us a way to work with our customers who express dissatisfaction.*********************** Client Relations Manager Anderson Plumbing, ****************************

On May 19 I had an appointment with Anderson Heating and Plumbing to do the $59 AC check up. They were on time and I believe thorough but the $59 checkup turned into a bill for $517!! I needed a capacitor which sells for approximately $133. National average to have this installed is $170-$300. $400 is considered high. I believe that Anderson does a great disservice to their customers by using their flat rate instead of listing the separate parts and labor. And yes, I agreed to their tiny disclosure print about the flat rate use when the tablet was stuck under my nose for a signature. They do not offer senior discounts but come into a senior park expecting us to pay this size bill and told that our AC unit will no longer work without the part. And, of course, they are ALWAYS trying to upsell something. I feel I was duped into their monthly payment fee and taken advantage of. This last visit was the second attempt by ******** to make me smile. The first time I tried them the technician could not find my house so he just left the complex. No one bothered calling to tell me they could not find my residence. Not good customer service. I do not recommend ********************** at all.

Good morning ************, I received both of your reviews, **************************** *************** on these platforms as well as an email to you. I want to contact you directly to apologize that you feel duped into anything, as that is certainly not our goal, nor the outcome we want to present. In reading your review- we do offer Senior discounts, and yet the technician did not apply one. We also have a third party form for our clients that *** want to confer with someone on their purchase- this was not offered. And if you did not want the *** maintenance program, that should not have been the option closed on. For all of this- I do sincerely apologize. I absolutely understand that your research found that the price we quote was above the average, on the high side- however please do take into account the warranties and quality of the product and technician that we offer. Your warranty is 5 years part and labor. Your technician was thoroughly background checked upon accepting employment with Anderson PHA (criminal/driving/pedophile.) All technicians who enter your home from **, are employed by **. Insured, and carry a 100% client satisfaction guarantee. With all of this said, I have discounted your invoice, and I have canceled your *** maintenance agreement. In turn I have to reduce the warranty to 2 years parts and labor. If you need any assistance, call on me directly & I will make sure that you are taken care of. I will email your revised invoice once the refund has been processed on our end. Thank you for your time. If you have any questions or further concerns, again, please do contact me directly. Sincerely, ***************************** ************ Client Relations Manager Anderson PHA

I had a new toilet installed. The tech actually told me he had to ask older people if someone else's permission was needed for work to be done. I was furious. The rep I talked to on the phone said they have to do this because of dementia concerns with older customers. I was even more livid. I've been a customer for over 10 years and have had a water heater and A/C installed, a slab leak fixed, and had regular HVAC inspections from Anderson for years and never been asked this. I have a PhD, work as a medical writer, own my own home, and am definitely not suffering from dementia. I will never call Anderson for any kind of service again. The phone rep didn't care that they were losing a long term customer.

**************, We do apologize that presenting you with our 3rd party form has upset you, as that is certainly not our intention. We have had this form implemented for many years- and just recently have discussed this to be a policy to be presented to our clients. We have had incidents where we have been contacted by family members who were unaware of a service being performed at a home relatives home or our client does not remember signing for work. We implemented this form as protection for our senior clients and those who may be vulnerable. This is a way of looking out for our clients- making sure they do not want or need to speak to someone else before making a decision or purchase. It is in no way to be taken as an insult, on the contrary, we have added this form to show that we are being proactive, and not ******* anyone into a service they may not need, can't afford, or have any questions about what is being presented to them. The form merely asks if our client would like to contact someone to consult with, or have us contact someone on their behalf. This is a Yes or No answer, completed with a signature.It does not violate any personal information, does not ask to disclose any disabilities, does not ask for age or any explanation of their situation.again, only asking/offering for them to discuss the work, cost, or the necessity for the work suggested with someone else.We do wish you all the best, and again apologize for offending you **************. Sincerely, ***************************** Client Relations Manager Anderson Plumbing **************************** ************

I've been a customer of yours for over ten years, and have NEVER, EVER been presented with this form. Your assumption that anyone over a specific age needs to get permission from a third party to have work done is demeaning and nasty. I will not be calling Anderson again for any work. You're concerned about my memory? Rest assured that I'll remember your "third party policy" for the rest of my life. Your policy is discriminatory. Incidentally, age discrimination is against the law.

Addendum to previous comment: Your form doesn't ask for an age, but the technician said he had to present the form because I'm an older client. That is age discrimination.

If you're so concerned about people contracting for work without consulting a third party who would have to approve the work being done, why not make people in their 20s sign this paper? They might be living in Mom and Dad's home and need their permission. How about people in their thirties or forties who might have early-onset dementia or a traumatic brain injury? If you have to have this vile piece of paper signed, then ask EVERYONE to sign it. That way you're not being offensive to a specific age group. You're probably not going to listen to anything I say, but sometime one of your techs is going to say, "You have to sign this because you're older" (That's about as much tact as your technician used the other day.) to someone with the clout to do something about your discriminatory practices.