Business ProfileforMega Rooter Plumbing

******** 4 at 10:54 PM Invoice # **** Your technician caused more work than needed to be completed on my home due to a perceived amateur skill level. The tech arrived within the agreed time frame. Determined that I wanted the Delta shower cartridge replaced. I asked if while the water was turned off, if it would be possible to replace the small washers in two outdoor hose *****. Your tech then proceeded to remove the entire front **** which is a compression style ****. The other **** which needed only the washer was a sweated /soldered connection. Your tech tried to remove the **** with channel locks and other hand tools pulling the soldered fitting from the water line within the wall. The tech went to ********** with the cartridge that needed replacement and still returned with the incorrect part. He tried to install the part, turned the main water line back on and of course the 'new' cartridge did not work and water from the separated hose **** on the west side of my home flooded part of my music studio. It is unfathomable to me how a plumbing tech cannot recognize the difference between a compression connection and a sweated connection. I asked and verified with the tech, all that needed to be replaced on the hose ***** were the small washers that fits into the top valve. Apparently you were contacted concerning this issue as well as the cartridge issue, and stated that the cartridge needed for my shower was obsolete. I immediately checked the ********** website and the part is available and in stock in ***********. Now your tech must return to ********** to choose the correct cartridge and now also supplies to repair the in wall water line. Luckily for you, the cased guitars that felt the brunt of the water leak in my studio are unscathed. I now have a one foot square hole in my interior wall where the wall needed to be cut for access to the internal water line. Also, the outdoor hose **** that was just replaced has a small leak.