Business ProfileforSol Pacific Pool Plastering Inc

Our saga with Sol Pacific started when we met with a sales person in June 2021. We executed a signed a contract to have our pool's tile cleaned and surface replastered on 2021-08-29. We were told the work would start in December. On 2022-01-04, the sales person called to tell us work was delayed; on 2022-01-24, she emailed to verify the selected color "PebbleFina Black Galaxy". Actual demolition started on 2022-01-27; the machine they brought to do the work broke, so rough demolition couldn't be finished until the next day. Final demolition was completed 2022-02-01. Masonary cleaning didn't start until the end of February, a gap of more than three weeks, and didn't finish until early March. Despite repeated calls, we could not get a firm date on plastering. The plastering crew did not arrive until 2022-03-31. The plaster did not cure properly. While it's (supposedly) normal for plaster to release white material as it cures, in our case the black plaster never completely released the white, leaving an uneven, blotchy, mottled surface. We repeatedly contacted Sol Pacific and got visits in April from the owner. In May 2022, they added some granules that cause even more streaking. We were told not to use the pool because they had added acid to the water to try to remove the chalky residue. The owner visited again in early June and assured us they would have it corrected "by the end of the week". Two weeks later, algae had set in. Finally the owner, ******* put some attention on our project and resolved things to our satisfaction. An intensive "no-drain acid wash" took care of the white residue, and the water quality has since been balanced by the owner's brother, ******. I also learned our original "project manager" has left the company. Upping from one star to three. Would I recommend Sol Pacific? Only with reservations: Get contract dates in writing, with penalties stated, and require two-party sign-off of written change orders.